Sales Operations & Category Insights Manager

Flagstone Foods: At Flagstone Foods, we believe appreciation grows goodness. It lives at the heart of our work, and is our main ingredient, woven into everything we do for our customers, our teammates, and the communities we call home. We’re one of North America’s largest manufacturers of snack nuts, trail mixes, and dried fruits, with plants in Robersonville, NC and El Paso, TX. Our teams keep our lines running, our food safe, and our quality high. And we’re growing. We’re looking for creative, thoughtful, and entrepreneurial people who want to make a meaningful impact and grow with us. If you share our passion for goodness, collaboration, and doing things the right way, you just might find your home at Flagstone Foods. POSITION: Sales Operations & Category Insights Manager REPORTS TO: VP of Sales Position Summary The Sales Operations and Category Insights Manager is responsible for optimizing the processes, analytics, and tools that enable the sales organization to drive profitable growth. This role owns the end-to-end category analytics across private label and national brand portfolios, while providing the sales organization with the insights, systems, forecasting, and processes required to improve commercial performance. Essential Functions Lead the development and implementation of scalable sales processes, workflows, tools, and best practices. Identify inefficiencies across the sales process and implement improvements that increase sales productivity and effectiveness. Support the end-to-end Request for Proposal (RFP) process, including coordinating cross-functional input, developing proposal content, ensuring compliance with submission requirements, and delivering high-quality responses within established deadlines. Establish and maintain sales performance dashboards and reporting systems that provide visibility into key commercial metrics. Monitor pipeline health, conversion rates, sales productivity, customer performance, and other leading indicators to identify opportunities and risks. Partner with Sales leadership to improve CRM utilization, data integrity, reporting, and adoption of standardized processes. Evaluate and implement technology and tools that improve sales effectiveness and decision-making. Support the development of category sales, margin, and volume forecasts incorporating market trends, seasonality, promotional calendars, customer activity, and new item launches. Facilitate sales pipeline management processes and ensure forecast accuracy. Partner with Finance on annual budgeting and monthly/quarterly forecast reviews, providing category-level assumptions and risk and opportunity assessments. Analyze sales and financial performance to identify variances, trends, and corrective actions. Develop and maintain dashboards and reporting tools that measure category, customer, and sales performance. Analyze POS, syndicated market data, sales performance, pipeline activity, and other business intelligence to drive decision-making. Translate complex data into actionable insights and recommendations for Sales leadership and senior management. Deliver regular performance updates, category reviews, business plans, and strategic recommendations to leadership. Establish consistent KPIs and performance metrics across the sales organization. Partner closely with Marketing, Sales, Procurement, Supply Chain, Demand Planning, Finance, and Customer Success to align commercial strategies with broader business objectives. Manage and collaborate with external research and data providers to maximize the value of syndicated data and research investments. Lead cross-functional initiatives that support new product launches, customer growth, pricing initiatives, assortment changes, and strategic business opportunities. Serve as a central point of coordination between commercial strategy and operational execution. Support onboarding and training of sales team members on systems, processes, reporting, and c…

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