Sales Merchandiser

Job Summary We are looking for a detail-oriented, proactive Sales Merchandiser to join our growing design and product development team in Victoria. In this vital role, you will act as the key link between our clients, our in-house design team, and manufacturing partners. You will manage the complete order lifecycle—from prompt quotation and sample development to meticulous production tracking and delivery. We are looking for someone who takes pride in rigorous execution, anticipates and prevents potential issues before they arise, and maintains clear, timely communication throughout. Key Duties Order Management & Merchandising: Oversee the full order lifecycle, ensuring accurate processing of purchase orders, fabric specifications (e.g., compositions, colorways), and sample approvals. Prompt Client Service & Sales Support: Handle client quotations, orders, and inquiries with high efficiency and responsiveness, delivering a top-tier service experience. Proactive Follow-Up & Problem Solving: Meticulously track production quality and delivery schedules. Anticipate potential bottlenecks, implement preventive strategies, and proactively propose effective solutions when challenges arise, escalating to management in a timely manner. Continuous Improvement: Learn from past challenges and operational experiences to continuously optimize workflows and prevent recurring issues. Production & Factory Coordination: Coordinate closely with manufacturing partners and our R&D team to ensure smooth production schedules, strict adherence to quality standards, and compliance with IP and company guidelines. Sales & Admin Documentation: Prepare quotations, invoices, and shipping documents while maintaining accurate order records. Support trade show preparations and client pitch materials as needed. Requirements 2+ years of experience in sales coordination, customer service, account management, or apparel merchandising. Strong understanding of the apparel manufacturing process, textile/fabric basics, and supply chain workflows. Exceptional attention to detail, a rigorous and structured working style, and a strong preventive mindset to catch and solve problems early. Excellent written and verbal communication skills in English; highly organized with a proactive, customer-first attitude. Proficient in MS Office, productivity tools, and modern tracking systems. Must be legally entitled to work in Canada as a Canadian Citizen or Permanent Resident (PR). Benefits: Casual dress Dental care Extended health care Flexible schedule Paid time off Vision care 职位类型：全职 薪资： $50,000.00至$55,000.00（每年 ） Work Location: 现场办公

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