Sales Coordinator - Exports

With one truck, a strong work ethic and an ardent sense of team spirit, Mike and Antonio Giampaolo established Triple M Metal in 1975. Now, more than 50 years later, we have grown from modest beginnings to become one of North America's largest, privately held, fully integrated recyclers of ferrous and non-ferrous scrap metals. Our growing enterprise operates 45 facilities across North America, including Canada, the United States and Mexico, with additional interests in Europe. Our established and far-reaching geographic network means we are optimally positioned to maintain and service our current customer base while making strides in new and emerging markets. We strive to build confidence and value from local or community-based peddlers to the most prominent international companies by providing customized solutions that deliver on all metal recycling and process needs. Triple M Metal LP is currently seeking qualified candidates for the role of Sales Coordinator - Exports at our head office, 1 Kenview Blvd. The Sales Co-Ordinator, Exports provides comprehensive administrative, contractual, sales, and customer support to facilitate the efficient execution of sales transactions and the coordination of shipments. This role supports the sales team throughout the entire sales cycle, from purchase and sales order processing to contract monitoring, shipment scheduling, documentation, claims resolution, and customer relationship management. The successful candidate will monitor contract obligations and payment milestones, coordinate with internal departments and external stakeholders, investigate shipment discrepancies, and ensure accurate and timely completion of sales documentation, including documents required by financial institutions. The role also involves customer engagement, responding to enquiries, identifying new business opportunities, and developing an understanding of international import requirements and country-specific regulations. The ideal candidate is highly organized, analytical, detail-oriented, and comfortable managing multiple priorities and deadlines in a fast-paced environment. The candidate will be crucial to learning scrap grades and using those skills for claim understanding, negotiation and resolutions. Overview of Responsibilities: Sales Administration and Contract Management Serve as a primary point of contact for customer enquiries regarding products, orders, contracts, shipments, and deliveries. Prepare, process, and maintain sales orders, purchase orders, contracts, and related sales documentation. Review contracts for accuracy, completeness, and alignment with agreed commercial terms. Upload and maintain contract information in Salesforce and update customer records and accounts in Mayer. Monitor post-contract activities, including advance payment requirements, outstanding documentation, shipment timelines, and contractual obligations. Track contract milestones and follow up with customers, internal departments, and external stakeholders to ensure timely completion. Maintain organized and accurate records of transactions, contracts, correspondence, and supporting documentation. Shipment Coordination and Documentation Coordinate loading schedules and shipment activities with the Sales and Logistics teams, customers, suppliers, and other relevant parties. Respond to customer requests, obtain missing information, and communicate updates and resolutions in a timely and professional manner. Monitor shipment progress to ensure contractual commitments and delivery timelines are met. Coordinate the preparation, verification, and timely submission of shipping and commercial documents to banks and other relevant parties, as required. Review loading and offloading photographs, shipment records, weights, quantities, and related documentation to identify discrepancies. Investigate differences between contractual terms, shipment records, and actual loading or offloading results. Liaise with internal teams and exter…

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