Sales Coordinator

At The Specialists LTD. we pride ourselves on being a leader in the custom prop fabrication, scenic design, and specialty technical services for film, television, theater, and experiential marketing sector, dedicated to delivering exceptional products and services to our valued customers on East Coast. Our commitment to quality and innovation sets us apart, and we believe that our employees are the heart of our success. We foster a collaborative and inclusive work environment where every team member is encouraged to contribute their ideas and grow professionally. Operating from a 60,000 square foot facility in Queens, we combine traditional craftsmanship like mold-making and blacksmithing with innovative technologies such as 3D printing and advanced programming. Our dynamic team of artists, engineers, and designers thrives on pushing the boundaries of creativity and problem-solving to deliver high-quality, cost-effective solutions. As the Sales Coordinator, you will play a vital role in our sales process. Description: The Sales Coordinator supports the sales team in developing client relationships, identifying sales opportunities, and coordinating customer orders for props, products, and related services. This position assists with responding to client inquiries, preparing quotes, processing orders, and ensuring accurate and timely communication throughout the sales process. The Sales Coordinator is customer-focused, detail-oriented, organized, and eager to develop sales and product knowledge while contributing to the company's revenue and customer satisfaction goals and interested in the creative production industry. Responsibilities: Answer inbound phone calls and emails, resolve basic order issues, and act as a liaison between clients and sales representatives Build and maintain positive relationships with existing and prospective clients. Maintain accurate client records, sales activity, order details, and communications in the company's CRM and inventory management systems. Assist in preparing sales quotes, estimates, proposals, and order documentation. Follow up with clients regarding outstanding quotes, pending orders, product availability, and delivery status. Develop and maintain working knowledge of the company's product and prop inventory, product categories, rental policies, pricing, service offerings and sales processes. Assist in identifying, sourcing, and recommending props based on client specifications, creative concepts, budgets, and production requirements. Process sales and rental orders accurately, ensuring that quantities, descriptions, pricing, rental periods, delivery requirements, and return dates are documented correctly. Assist clients in identifying alternative props or solutions when requested items are unavailable or production requirements change. Performs data entry duties in regard to metrics, product, sales figures and other key data Coordinate with inventory, warehouse, shipping, and operations personnel to confirm prop availability and arrange timely preparation, delivery, pickup, and return of items. Assist with tracking rental periods, scheduled returns, extensions, and outstanding items, escalating discrepancies or overdue returns as needed. Collaborate with internal teams to resolve customer concerns and maintain a high standard of service throughout the sales process. Perform other related duties as assigned. Technology Skills: Proficiency in Microsoft Office, particularly Outlook, Excel, and Word. Ability to learn CRM, inventory management, order processing, and rental tracking systems. Ability to learn and adapt to company-specific software, systems, and technologies. Competencies (Knowledge, Skills, Abilities) Strong written and verbal communication skills. Strong organizational skills and attention to detail. Strong follow-up, problem-solving, and time-management skills. Ability to interpret client requests and translate them into clear product or prop requirements. Strong sense of …

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