Sales Contract Specialist
Klipboard"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. Klipboard is the leading, specialist supplier of fully integrated technology solutions and related services to niche vertical markets in the wholesale and retail distribution, logistics, Automotive sectors. A fast paced PE backed organisation going through a period of strong growth and operational consolidation We are seeking a practical and detail-oriented CPQ Configuration Lead to drive the design, development, and optimization of our Configure-Price-Quote (CPQ) platform. This role will lead the configuration and implementation of CPQ solutions to optimise pricing and solution configurations to support the sales processes. Key Responsibilities Principle support for all NA based sales representatives across New Business, Upsell and Cross-sell Create & deliver accurate and timely quotations for customers, ensuring that all information is complete and compliant with company policies and procedures Ad hoc requirement to negotiate with vendors to obtain special pricing and special-order items and ensure commercially reasonable margins. Ensuring the terms of any third party input costs mirror standard terms. Provide accurate and up-to-date pricing information for all products and services requested Build and maintain relationships with customers, suppliers, and internal stakeholders Ensure that all quotes are Provide exceptional customer service and respond promptly to customer (internal and external) inquiries and concerns Collaborate with the sales team to ensure that all opportunities are properly qualified and pursued Contribute to the development of new processes and procedures to improve efficiencies Acceptance of sales orders from customers and managing the handover of ordered work to relevant internal implementation teams with the organization in accordance with internal procedures. Ad hoc updates and maintenance of Sales Orders through the implementation cycle to ensure timely billing Process license key’s or enable strings for required products Essential Skills, Knowledge and Experience: Experience in a software business, particularly understanding of subscription contracts Experience in a sales support or customer service role Strong communication and interpersonal skills Excellent organizational and time-management skills Ability to work independently and as part of a team IT literate with good knowledge of Microsoft office suite and demonstrable ability to understand different systems Desirable Degree level education or demonstrable experience IT Literate with the ability to learn new systems, both CRM and ERP Sales experience Company In…