Sales Associate

Ongoing Opportunities Sales Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment. ESSENTIAL FUNCTIONS: Customer Service Sales Floor Engagement: Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs. Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods. Customer Relationship Building: Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business. Order Fulfillment: Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup. In-Store Animal Care Daily Animal Husbandry: Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats. Reptile Care: Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures. Animal Health Monitoring: Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols. Humane Handling: Handle animals gently and with respect, ensuring their well-being and minimizing stress. Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals. Inventory Control Receiving and Processing Shipments: Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves. Inventory Management System: Utilize inventory management software to track stock levels, identify low-stock items, and generate reports. Physical Inventory Counts: Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies. Loss Prevention: Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity. Product Knowledge Comprehensive Training: Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications. Ongoing Education: Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends. Independent Research: Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications. Effective Communication: Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner. Store Presentation Maintain Store Cleanliness: Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards. Merchandise Presentation: Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales. Visual Merchandising: Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers. Signage and Displays: Maintain accurate and up-to-date signage and promotional displays. KNOWLEDGE, SKILLS, ABILITIES: Customer ServiceCommunication Skills Cash HandlingRegister Skills Attention to Detail Reliability and Punctuality Willingness to Learn All duties as assigned PHYSICAL REQUIREMENTS: Lifting, pushing, pulling, up to 50lbs on a regular basis Standing/walking, stooping (squatting), kneeling, twisting, bending, and reaching …

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