Sales and Logistics Representative
Randstad CanadaAre you a dynamic logistics professional passionate about relationship building and commercial negotiation? Our client, an industry leader in international freight forwarding and integrated supply chain solutions, is seeking exceptional talent for the role of Client Relationship Manager in Montreal.
Within a large-scale organization, you will act as a strategic business partner to major importers
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and commercial distributors. If you are looking for a stimulating environment where you can leverage your multimodal freight expertise while building lasting business relationships, this Montreal-based role is a premier opportunity to propel your career.
Advantages
• Competitive annual salary between $65,000 and $75,000, commensurate with experience and qualifications.
• 2 to 3 weeks of paid vacation starting in your first year.
• Stable, regular daytime schedule: Monday to Friday, 9:00 AM to 5:00 PM (40 hours per week).
• Full reimbursement for gas and travel expenses for client visits across the Montreal area.
• Engaging company-sponsored social events: annual holiday party, summer barbecues, and team pizza lunches.
• Close-knit, collaborative team of 4 professionals within the department, backed by a dedicated pricing coordinator to streamline proposal preparation.
• Access to cutting-edge technology and tools, including Salesforce CRM and advanced data analytics platforms.
Responsibilities
• Act as a trusted point of contact and strategic lead for a dedicated portfolio of corporate client accounts.
• Conduct regular in-person client visits across the Montreal area to strengthen business relationships and identify key operational priorities.
• Grow portfolio revenue through targeted quoting, cross-selling, and upselling across a full suite of services: air freight, ocean freight, inbound road freight, logistics warehousing, and customs clearance.
• Work in close synergy with the internal pricing coordinator to deliver prompt, competitive, and tailored commercial proposals.
• Proactively anticipate supply chain challenges, handle urgent issues, and coordinate the swift resolution of escalations with international origin offices and operational teams.
• Partner continuously with Customer Service Representatives (CSRs) managing day-to-day shipment tracking, allowing you to focus your energy on account strategy and client satisfaction.
• Rigorously monitor Service Level Agreements (SLAs) and conduct regular business reviews with your accounts.
• Train and onboard clients to ensure seamless adoption of the company's analytics dashboards and digital self-service tools.
• Maintain accurate, up-to-date records of sales activities, customer intelligence, and pipeline opportunities in Salesforce CRM.
Qualifications
• Minimum of 2 years of successful experience combining B2B sales, account management, and the international freight forwarding or transportation logistics sector.
• Strong working knowledge of multimodal transport operations (air freight, ocean freight, inbound ground transportation), as well as warehousing and customs brokerage services.
• Proven proficiency with digital tools, specifically Salesforce CRM and business intelligence platforms.
• Excellent interpersonal communication skills, influential leadership, demonstrated negotiation capabilities, and a strong customer service orientation.
• Valid driver's license and access to a vehicle for frequent on-site client visits.
• *Justification of Language Requirements (Compliance with Bill 96):**
Our client operates across Canada, the United States, and internationally. The company takes all reasonable measures to limit the number of positions in Quebec that require knowledge of a language other than French, requiring it only when necessary and when existing bilingual employees cannot carry out these functions.
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both oral and written). Specific