Sales Administrator - French Speaking

Position Summary We are seeking a motivated, detail-oriented, French-speaking Sales Assistant to support our sales team in the distribution of electronic components and aircraft replacement parts. The successful candidate will communicate with French-speaking customers, prepare quotations, process sales orders, follow up on deliveries, and provide outstanding customer service. This position is ideal for an organized individual who enjoys working with customers, managing multiple priorities, and supporting a fast-paced distribution business. Experience in electronic components, aerospace parts, or wholesale distribution is a plus. Key Responsibilities Sales Support and Customer Service Communicate professionally with French-speaking customers by telephone and email. Respond to customer inquiries regarding product availability, pricing, lead times, and order status. Prepare and follow up on sales quotations and purchase orders. Assist the sales team with customer account management and business development activities. Maintain positive relationships with existing customers and help identify additional sales opportunities. Follow up on open quotations, pending orders, backorders, and customer requests. Order Processing and Administration Enter customer orders accurately into the company's order management system. Review purchase orders, quotations, and sales documentation for completeness and accuracy. Coordinate with purchasing, warehouse, and shipping personnel to ensure timely order fulfillment. Monitor order status and communicate delivery updates to customers. Maintain accurate customer records, pricing information, and sales documentation. Following up with customers on open invoices. Managing test orders with Labs and customers. Assist with invoicing, shipping documentation, and other administrative duties as required. Electronic Components and Aircraft Parts Distribution Assist customers with identifying requested parts using manufacturer part numbers, descriptions, and customer specifications. Coordinate with suppliers to obtain pricing, availability, lead times, and product documentation. Help ensure that part numbers, quantities, manufacturer information, and order requirements are accurately recorded. Support the collection and maintenance of applicable certificates of conformity, certificates of origin, traceability records, and other required documentation, as applicable to the product and customer requirements. Follow company procedures for product traceability, counterfeit-part prevention, and quality documentation. Escalate discrepancies, documentation concerns, and customer quality issues to the appropriate personnel. General Administrative Support Maintain organized electronic and paper records. Assist with preparing sales reports, customer correspondence, and internal documentation. Coordinate with internal departments to resolve customer issues and prevent order delays. Perform additional sales and administrative responsibilities as assigned. Qualifications and Requirements Fluency in French and English, both written and spoken. Strong communication, organizational, and customer service skills. Excellent attention to detail and accuracy. Basic computer proficiency, including Microsoft Outlook, Excel, and Word. Ability to manage multiple tasks and meet deadlines. Professional telephone and email communication skills. Ability to work independently while contributing to a team environment. Preferred Qualifications Previous experience in sales support, customer service, order entry, or inside sales. Experience with electronic components, aerospace replacement parts, industrial distribution, or a related industry. Familiarity with purchase orders, quotations, inventory, shipping, and supplier communications. Experience with an ERP, inventory management, or order processing system. Familiarity with aviation quality requirements, product traceability, and certificates of conformity. Key Performance Expectations Accu…

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