Sales Account Specialist

Summary: Working behind the scenes, the Co-Packing Specialist will handle every operational detail so our sales manager has everything they need for their customers. Under direction of the Associate Sales Manager, the Co-Packing Specialist will serve as the internal hub. They will coordinate, Sales, Dry Goods (Warehouse) and Bottling so that packaging materials, specs and schedules all line up for a clean, on-time run. The role is suited to someone who is highly organized, has high attention to detail, and loves logistics and solving problems behind the scenes. Reports to: Associate Sales Manager Classification: Full-Time, Exempt Compensation: $70,304 - $73,000 Location: 100% on-site at Napa, CA offices Core Responsibilities: Advise sales manager on lead times, material delays and capacity constraints. Enter sales orders for co-packing jobs. Enter all data with a high level of accuracy and attention to detail, including sales orders, intake information, etc. Work as a self-starter who takes initiative, while following direction from the Associate Sales Manager and established processes. Run regular cross-department communication and share status updates so every team knows what is coming and when. Revise the customer intake form as needed, and follow up with the customer when information is missing or incorrect. Ensure all customer-supplied wine and materials are received per the contract and follow up with the customer when they are not. Flag risks early and communicate customer-facing questions with the sales manager. Call out any emergency red flags before bottling day. Confirm for each project which wine and materials are sourced by Fior di Sole and which are supplied by the customer. Track all dry goods for each job, whether customer-supplied or sourced by Fior di Sole: glass, corks, screwcaps, capsules, labels and cartons. Review materials in person at the finished/dry goods warehouse as needed to ensure accuracy for each co-packing customer. Work with the warehouse team on receiving, inventory accuracy and timely staging before each run. Chase missing or late components and escalate shortages before they affect the schedule. Verify wine meets customer specifications and regulatory requirements (TTB/COLA, label compliance) with legal team before bottling. Build and distribute accurate work orders based on final technical specs. Align bottling line time with wine readiness and dry goods arrival. Answer questions and call out issues after hours as needed. Capture lessons learned and feed improvements back into the co-packing process. Other duties as assigned. 2–4 years in wine production, bottling logistics, or beverage supply chain coordination. Working knowledge of custom crush or co-packing / contract bottling workflows. Experience with NAV and inventory or ERP systems. Familiarity with TTB labeling requirements is a plus. Operations mindset: you enjoy execution and problem solving. Attention to detail: you catch component mismatches and missing information before they reach the line. Communication: you keep customers and multiple departments aligned without stepping on each other. Organization: you track many jobs, materials and deadlines at once. Strong Excel skills. Must be insurable to drive a company vehicle to and from the office and the finished/dry goods warehouse as needed. Spanish is a plus. Physical Demands and Working Conditions: Able to sit, stand and walk. Able to lift a full case of wine (up to 40 lbs). Able to work in front of a computer screen for 8+ hours a day. Able to work inside the warehouse and bottling operations wearing the appropriate PPE. Able to call out or answer questions after hours as needed. Our Benefits: Medical, Dental, and Vision Insurance – Full suite of healthcare coverage options to meet individual and family needs. Life and AD&D Insurance – Company-provided coverage for added peace of mind. Paid Time Off (PTO) – 14 days of annual PTO to rest, recharge, and …

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