Sales Account Coordinator - LTL & FOB Sales

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Sales Account Coordinator - LTL & FOB Sales Location: Ontario, CA (Onsite) Schedule: Monday-Friday, Full-Time Travel: Approximately 15% travel required Compensation: Competitive Base Salary + Commission Opportunities Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, Paid Holidays About PetPals Group Inc. PetPals Group Inc. is a leading designer, manufacturer, and distributor of innovative pet products serving retailers, distributors, and e-commerce customers throughout North America. We are seeking a motivated and customer-focused Sales Account Coordinator - LTL & FOB Sales to support the growth of our LTL freight and FOB sales programs. Candidates with experience in the pet products, pet supplies, pet retail, or consumer products industry are strongly preferred. Position Summary The Sales Account Coordinator is responsible for maintaining and growing existing customer accounts while developing new business opportunities for LTL freight and FOB sales programs. This position combines account management, sales support, business development, customer service, and sales coordination. The successful candidate will work closely with customers and internal teams to identify opportunities, deliver solutions, and drive long-term revenue growth. The ideal candidate has experience in both sales and sales support, enjoys building customer relationships, and is motivated to grow business through both existing accounts and new customer acquisition. Approximately 15% travel is required for customer visits, account reviews, sales meetings, trade shows, and business development activities. Key Responsibilities Account Management & Customer Retention Manage and grow existing customer accounts while maintaining a high level of customer satisfaction. Serve as the primary point of contact for assigned customers. Build strong long-term customer relationships through proactive communication and exceptional service. Conduct customer account reviews and identify opportunities for sales growth. Develop strategies to increase sales and expand business within existing accounts. Resolve customer concerns and service-related issues in a professional and timely manner. Maintain accurate customer records, pricing information, sales activity, and account documentation. Sales & Business Development Identify, qualify, and develop new customer opportunities. Prospect new business through referrals, networking, customer outreach, trade shows, and industry events. Build and maintain a healthy sales pipeline. Prepare quotations, pricing proposals, presentations, and sales materials. Follow up on leads and opportunities to secure new business. Support monthly, quarterly, and annual sales and revenue goals. Conduct customer meetings and presentations to promote company services and capabilities. Represent the company professionally at trade shows, customer visits, and industry events. LTL Sales & Account Support Prepare and provide LTL freight quotations based on customer requirements. Coordinate transportation solutions that meet customer service and budget requirements. Monitor shipment activity and communicate shipment updates to customers. Work with carrier partners to secure competitive pricing and reliable service. Assist with freight claims, billing discrepancies, shipment delays, and service issues. Identify opportunities to grow LTL freight sales within existing and prospective accounts. FOB Sales & Account Support Support customers participating in FOB purchasing programs. Coordinate with overseas suppliers, factories, freight forwarders, and logistics partners to support customer requirements. Monitor order status, production schedules, and shipment milestones. Communicate order and shipment updates to customers. Assist customers with FOB program planning and execution. Identify opportunities to expand FOB sales within existing and prospective accounts…

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