Routing Specialist – Weekend Shift

Routing Specialist – Weekend Shift Manage Movement. Coordinate Service. Support Drivers. zTrip | North America's Largest Taxi Transportation Provider zTrip is seeking an organized, quick-thinking, and customer-focused Routing Specialist – Weekend Shift to help oversee transportation operations during our busiest weekend periods. This role is responsible for coordinating trip assignments, monitoring service activity, optimizing route coverage, and supporting drivers in real time to ensure passengers receive reliable and efficient transportation. If you thrive in a high-energy environment, enjoy solving operational challenges, and can confidently manage multiple priorities at once, this is an excellent opportunity to build a rewarding career in transportation operations. Benefits & Perks Competitive Pay Medical, Dental, Vision, and Life Insurance Paid Time Off (PTO) Paid Holidays 401(k) with Company Match Career Advancement Opportunities Ongoing Training and Professional Development Stable Employment with a Growing Industry Leader Collaborative and Supportive Team Environment Position Summary The Routing Specialist – Weekend Shift plays a critical role in ensuring transportation services operate efficiently and effectively throughout the weekend. This position works closely with drivers, dispatch personnel, customer support teams, and operations leadership to manage trip flow, maximize vehicle utilization, and respond quickly to service demands. Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to remain calm under pressure while making real-time operational decisions. Responsibilities of a Routing Specialist – Weekend Shift: Route Planning & Service Management Coordinate and manage trip assignments to maximize service efficiency and coverage. Monitor transportation activity and adjust routing based on demand, traffic conditions, and operational needs. Analyze service availability and proactively address coverage gaps. Optimize vehicle deployment to improve response times and operational performance. Monitor service levels and make routing adjustments to maintain on-time performance. Communicate route modifications and service updates to drivers as needed. Driver Coordination & Support Serve as a key operational resource for drivers throughout the weekend shift. Provide drivers with trip information, service instructions, and route guidance. Assist with resolving operational challenges that impact service delivery. Communicate schedule changes, service adjustments, and urgent operational updates. Support drivers in maintaining efficient and productive service throughout their shifts. Escalate significant operational issues to management when necessary. Customer Service Support Assist with transportation-related inquiries and service concerns. Provide timely updates regarding trip status and scheduling information. Coordinate solutions for service interruptions and unexpected operational challenges. Work collaboratively with customer service teams to ensure a positive passenger experience. Maintain professionalism and empathy when addressing customer concerns. Operations Administration Maintain accurate routing records, dispatch logs, and operational documentation. Complete data entry and system updates accurately and on time. Track operational performance metrics and service activity. Assist with preparing shift reports and operational summaries. Ensure compliance with company standards, policies, and procedures. Support departmental reporting and administrative projects as assigned. Team Collaboration & Continuous Improvement Partner with dispatch, customer support, and management teams to maintain seamless operations. Share critical information regarding service performance and operational issues. Participate in process improvement initiatives designed to enhance efficiency and service quality. Contribute to a professional, team-oriented work…

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