Routing Coordinator - Weekend Shift

Routing Coordinator - Weekend Shift Coordinate Service. Support Drivers. Keep Transportation Running Smoothly. zTrip | North America's Largest Taxi Transportation Provider At zTrip, reliable transportation depends on strong operational coordination behind the scenes. We're seeking a motivated and detail-oriented Routing Coordinator - Weekend Shift to help manage trip coverage, support drivers, and ensure passengers receive dependable service throughout the weekend. This role is ideal for someone who excels in a fast-paced environment, enjoys solving problems on the fly, and can effectively balance multiple priorities while maintaining excellent communication with both drivers and customers. Benefits & Perks Competitive Pay Medical, Dental, Vision, and Life Insurance Paid Time Off (PTO) and Paid Holidays 401(k) with Company Match Career Growth Opportunities Professional Development and Training Stable, Team-Oriented Work Environment Opportunity to Make a Direct Impact on Daily Operations What You'll Do as a Routing Coordinator: Route & Service Coordination Coordinate driver assignments to ensure efficient trip coverage and service availability. Monitor active trips and transportation activity throughout the shift. Adjust routes and assignments as operational needs change. Identify and resolve service delays or coverage gaps quickly and effectively. Help maximize service efficiency while maintaining customer satisfaction. Driver Support Serve as a primary operational contact for drivers during weekend shifts. Provide trip information, route updates, and scheduling assistance. Assist drivers with operational questions and service-related concerns. Communicate important updates and instructions in a timely manner. Support drivers in maintaining smooth and efficient transportation operations. Customer Service & Communication Assist with customer inquiries regarding transportation services and trip status. Address service-related issues professionally and courteously. Coordinate solutions for scheduling adjustments and service requests. Ensure a positive experience for passengers through effective communication and support. Operational Administration Maintain accurate records of trips, service activity, and operational communications. Complete data entry and administrative tasks as required. Assist with operational reporting and documentation. Ensure compliance with company policies and procedures. Support daily workflows that contribute to overall operational success. Team Collaboration Work closely with operations, customer support, and management teams. Share critical service updates and operational information. Assist with process improvements and efficiency initiatives. Contribute to a positive and professional team environment. Qualifications of a Transportation Coordinator: Preferred Experience Previous experience in dispatching, transportation, logistics, scheduling, routing, customer service, or operations coordination preferred. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Ability to make sound decisions in a fast-paced environment. Strong problem-solving and critical-thinking skills. Experience using dispatch, scheduling, or fleet-management software is a plus. Proficiency with basic computer applications and data entry. Valid driver's license required. What Makes You Successful of a Routing Coordinator: Strong attention to detail and organizational skills. Ability to remain calm under pressure. Excellent communication and customer service abilities. Resourceful, proactive, and solution-focused mindset. Ability to prioritize tasks and adapt to changing operational demands. Commitment to teamwork, reliability, and operational excellence. Schedule Weekend Shift: Friday, Saturday & Sunday | 4:00 AM - 2:00 PM Why Join zTrip? Join the transportation company that helps keep communities connected every day. Play a vital role in coordinating services and supporting drivers in…

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