Router/ CSR

Primary Duties: Review and monitor customer open order reports. Manages all aspects of routing orders in accordance with time obligations and compliance to effectively meet customers expectations. Interacts with customer by phone and e-mail to keep them apprised of any issue(s) that may impact customer relationship: shipping, tracking and inventory of customer merchandise. Maintains an excellent working relationship with customers acting as a liason between the warehouse and the customer. Schedule orders for pick-ups with carriers. Update shipping log to keep track of scheduled pickups for the day. Ability to effectively present up to date information to management in daily ship list meeting. Contributes to building a team spirit by supporting all staff members and co-workers. Reports customer feedback to Manager, including any sign of customer dissatisfaction. Performs other related duties as required and assigned. Essential Skills and Experience: Strong time management and ability to manage multiple demands Experience with multiple operating and warehouse management systems PC literate with experience with Microsoft Outlook, Word and Excel Excellent Interpersonal and Communication skills Proficient in data entry. Minimum 1 year experience as a Router in a 3PL environment specializing in garments. High School diploma or GED equivalency. Beneficial Skills: Routing Experience If you meet the qualifications above and are looking to join a dynamic team dedicated to delivering outstanding customer service, we encourage you to apply for this Customer Service Representative position. Job Type: Full-time Pay: $18.00 per hour Ability to Commute: Edison, NJ 08817 (Required) Ability to Relocate: Edison, NJ 08817: Relocate before starting work (Required) Work Location: In person

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