Route Service Representative (Box Truck Driver)

Job Type: Full-Time Schedule: Monday–Friday, 9:00 AM–5:00 PM (40 hours/week) Compensation: Competitive pay based on experience and qualifications. About eWaste Solutions: eWaste Solutions is a full-service IT Asset Disposition (ITAD) provider based in Plymouth, Massachusetts, serving organizations throughout Massachusetts and New England. We specialize in secure data destruction, compliant electronics recycling, IT asset management, and secure chain-of-custody documentation. Our customers include organizations across healthcare, education, financial services, government, corporate, and other data-sensitive industries. As an R2v3 and RIOS-certified company, we take pride in delivering secure, responsible, and reliable solutions for managing retired technology. About the Role: At eWaste Solutions, we believe exceptional customer service starts with the people representing our company in the field. We're looking for a dependable, professional, and customer-service-driven Route Service Representative (Box Truck Driver) to join our team. This is more than just a driving position. Our Route Service Representatives are the face of eWaste Solutions, working directly with customers while safely collecting, handling, and transporting retired IT equipment. We're looking for someone who enjoys interacting with people, takes pride in providing excellent service, communicates effectively, and approaches challenges with a positive, solutions-oriented mindset. The ideal candidate understands that every customer interaction is an opportunity to build trust, strengthen relationships, and represent our company professionally. Key Responsibilities: Customer Service & Communication Serve as a professional, courteous, and reliable representative of eWaste Solutions at customer locations. Deliver exceptional customer service while building and maintaining positive relationships with clients. Communicate clearly and effectively with customers, management, and internal team members. Handle unexpected situations professionally, demonstrating strong problem-solving and conflict-resolution skills. Address customer questions and concerns appropriately, escalating matters to management when necessary. Maintain a positive, solutions-oriented attitude while representing the company's commitment to service and professionalism. Driving & Route Operations Safely operate company box trucks to perform scheduled pickups throughout Massachusetts and the surrounding New England region. Follow assigned routes, schedules, and pickup instructions while maintaining punctuality and efficiency. Safely load, secure, transport, and unload retired computers, servers, monitors, and other electronic equipment. Perform routine vehicle inspections and report maintenance or safety concerns. Communicate scheduling changes, delays, or unexpected pickup conditions to the operations team. Maintain a clean, organized, and professional company vehicle. Equipment Handling & Warehouse Support Properly handle, organize, and transport retired IT equipment and electronics. Follow established chain-of-custody, inventory documentation, and security procedures. Verify pickup documentation and accurately record equipment information as required. Utilize appropriate material-handling equipment, such as hand trucks and pallet jacks, following applicable training and safety procedures. Assist with basic equipment staging, unloading, and warehouse organization as needed. Follow all applicable workplace safety, data security, and company operating procedures. Qualifications: Customer Service & Professionalism Strong customer service, communication, and interpersonal skills. Professional, dependable, and positive attitude. Excellent problem-solving abilities and a solutions-oriented mindset. Ability to interact confidently and respectfully with customers in a variety of professional environments. Strong attention to detail, organizational skills, and time management. Ability to work indep…

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