Roadside Assistance Dispatcher

Roadside Service Dispatcher provides first-point-of-contact support for policyholders who need urgent roadside assistance. This role handles high-volume inbound calls, assesses customer situations, verifies coverage, and uses mapping/dispatch software to coordinate and dispatch towing and other roadside providers. Key Duties Answer and manage incoming calls for roadside emergencies Gather accurate information, assess needs, and dispatch appropriate services Confirm policy coverage and document details of each interaction Provide clear updates to customers until services are complete Use dispatch tools and mapping software to coordinate provider response Qualifications & Skills Strong customer service and communication skills Ability to make fast, accurate decisions in urgent situations Comfort using call-handling and dispatch/mapping software Detail-oriented with strong documentation practices Resilient, performance-focused, and able to work in a high-volume environment

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