Roadside Assistance Dispatcher

Roadside Service Dispatcher Serve as the first point of contact for policyholders seeking urgent roadside assistance. Handle high-volume inbound calls, assess customer needs, and dispatch towing and other roadside providers using mapping and dispatch software. Key duties Verify coverage and eligibility for roadside services Document all customer interactions and service details accurately Coordinate and dispatch appropriate providers based on location and situation Maintain clear communication with customers until service is completed Use tools such as mapping/dispatch systems to support efficient routing and deployment Qualifications & Skills Strong customer service and communication skills Ability to make quick, accurate decisions in urgent situations Comfort working with high call volume and performance metrics Attention to detail for coverage verification and documentation Proficiency with dispatch and mapping software

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