Roadside Assistance/Dispatch Coordinator - Navigate Search

Overnight Tow Dispatch & Roadside Assistance Coordinator
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Entry-Level Opportunity | Full-Time
Position Summary:
Are you a recent college graduate or someone looking to begin a new career in a fast-paced, customer-focused environment? We are seeking a motivated,
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dependable, and organized individual to join our team as an Overnight Tow Dispatch & Roadside Assistance Coordinator.
This is an excellent opportunity to learn the transportation and roadside assistance industry while developing valuable skills in operations, customer service, communication, and problem-solving. Previous dispatch or industry experience is not required. We are willing to train the right candidate who has a positive attitude, strong work ethic, and a desire to grow professionally.
In this role, you will coordinate towing and roadside assistance requests, communicate with customers and drivers, monitor service progress, and help ensure timely and efficient service.
Responsibilities:
• Receive and coordinate incoming towing and roadside assistance requests.
• Communicate with drivers to arrange and coordinate service assignments.
• Provide customers with service updates and estimated arrival times.
• Monitor active service calls and adjust assignments as needed.
• Maintain accurate customer and service information within company systems.
• Communicate professionally with customers, insurance companies, motor clubs, and business partners.
• Address routine service issues and assist with resolving customer concerns.
• Support daily operations while maintaining excellent customer service.
Requirements:
• Recent college graduates and individuals looking to start a new career are encouraged to apply.
• Strong communication, customer service, and organizational skills.
• Ability to multitask, prioritize responsibilities, and remain focused in a fast-paced environment.
• Comfortable using computers, GPS technology, and learning new software applications.
• Strong problem-solving and decision-making abilities.
• Dependable, responsible, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, call center, or dispatch experience is helpful but not required.
Schedule & Availability:
• Hours: 6:00 PM – 6:00 AM
• Rotation: Four (4) consecutive days on, followed by four (4) consecutive days off.
• Must be available to work weekends and holidays as part of the rotating schedule.
Career Opportunity:
This position offers an opportunity to gain hands-on experience in transportation, logistics, customer relations, and operations. We are looking for someone with the right attitude, dependability, and willingness to learn who is interested in building a long-term career. xklufbp
If you are motivated, organized, comfortable with technology, and ready for a new professional opportunity, we encourage you to apply!

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