Road Supervisor/Dispatcher (2nd & 3rd ) for the Aventura/North Miami Beach

Job Type: Full-Time Location: Miami-Dade and Broward Counties, Florida Schedule: Flexible availability, including nights, weekends, holidays, and emergency situations. Position Overview A reputable security company is seeking an experienced, dependable, and highly motivated Road Supervisor to join its field operations team. This hands-on leadership position is responsible for overseeing security personnel across multiple properties, maintaining operational standards, conducting site inspections, responding to incidents, and supporting daily security operations. The ideal candidate demonstrates professionalism, accountability, sound judgment, strong leadership skills, and the ability to make decisions in a fast-paced environment. We are looking for someone who takes ownership of assigned responsibilities, leads by example, and understands the importance of maintaining strong relationships with security officers, management, and clients. Key Responsibilities Field Supervision & Operational Oversight Conduct routine and unannounced property inspections to ensure compliance with company standards and post orders. Monitor security officers' performance, attendance, appearance, and professionalism. Verify that all assigned security posts are properly staffed and operational. Ensure compliance with post orders, security procedures, and client-specific requirements. Identify operational deficiencies and promptly communicate concerns to management. Provide guidance, support, and on-site coaching to security personnel. Maintain a visible and professional supervisory presence across assigned properties. Scheduling & Dispatch Support Coordinate with Central Dispatch and Operations to maintain uninterrupted security coverage. Respond to callouts, late arrivals, no-shows, and staffing emergencies. Assist with shift coverage and temporarily relieve security personnel when necessary. Monitor shift transitions and ensure proper communication between incoming and outgoing officers. Communicate staffing concerns and scheduling discrepancies promptly. Incident Response & Emergency Management Respond promptly to security incidents, emergencies, client concerns, and operational requests. Assess situations, take appropriate action, and escalate concerns following established protocols. Support security officers during emergencies, disturbances, and access control incidents. Prepare detailed incident reports and maintain accurate documentation. Coordinate with law enforcement, emergency responders, and management when necessary. Documentation & Technology Utilize TrackTik or similar security management systems to monitor and document field activities. Complete daily activity reports, property inspections, incident reports, and supervisory logs. Verify the accuracy and completion of required security documentation. Conduct assigned inspections of company vehicles, radios, keys, and security equipment. Report equipment malfunctions, vehicle concerns, and operational deficiencies. Maintain clear and timely communication with Operations and Central Dispatch. Leadership & Accountability Promote a professional, respectful, and accountable work environment. Reinforce company policies, attendance expectations, uniform standards, and established procedures. Identify performance concerns and document them for management and Human Resources review. Support employee development through constructive feedback and coaching. Follow the established chain of command and disciplinary procedures. Maintain positive professional relationships with property management, residents, clients, and security personnel. Perform additional operational responsibilities as assigned. Minimum Qualifications Valid Florida Class D Security Officer License. Valid Florida Class G Statewide Firearm License. Previous security experience, preferably in a supervisory or multi-property field operations role. Valid Florida driver's license with an acceptable driving record. Ability to safely ope…

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