RMA & Returns Specialist – AI-Driven Ops (Contract to Hire)

Experis Technology Group is seeking an RMA specialist to join our Operations/Customer Support team in Santa Clara, CA. You will own the full RMA cycle for AI networking hardware, coordinating with customers and cross-functional teams to move cases quickly.
The role requires 2+ years in RMA or reverse logistics, hands-on Salesforce and SAP experience, and familiarity with NICs, switches, and cable
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s. You will also analyze return trends and leverage AI tools to improve triage and analytics,

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