RMA & Returns Associate

Job Summary
We are seeking a detail-oriented and organized RMA & Returns Associate to manage customer returns, product inspections, inventory control, and stock rotation activities.
In this role, you will be responsible for receiving and inspecting returned materials, maintaining accurate inventory records, identifying product discrepancies, and ensuring that returned products are properly asses
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sed before being returned to saleable inventory. You will work closely with Warehouse Operations, Customer Service, Quality, and Supply Chain teams to ensure an efficient returns process.
Key Responsibilities
• Receive and process customer returns in accordance with authorized Return Material Authorizations (RMAs).
• Verify returned products, quantities, pricing, and serial numbers against approved documentation.
• Perform physical and visual inspections of returned materials, including packaging, product condition, and completeness.
• Document inspection results, return reasons, product conditions, and final disposition accurately.
• Identify and report damaged, defective, obsolete, or questionable materials for further review.
• Ensure uninspected or nonconforming products are not returned to saleable inventory.
• Coordinate the disposition of inspected materials, including returning approved products to inventory or sending them for further review or rework.
• Maintain accurate inventory records and complete all required system transactions.
• Investigate inventory discrepancies and coordinate necessary corrections.
• Maintain an organized returns area, ensuring materials are properly identified and segregated.
• Assist with cycle counts, inventory reconciliation, and continuous improvement initiatives.
Qualifications & Requirements
• High School Diploma or GED equivalent required.
• Previous experience in warehouse operations, returns processing, inventory control, quality inspection, or supply chain is preferred.
• Experience using ERP/WMS systems and performing inventory transactions is an asset.
• Strong attention to detail and accuracy.
• Ability to identify product damage, packaging issues, and discrepancies.
• Good communication and organizational skills.
• Ability to manage multiple tasks and follow established procedures.
• Ability to lift materials weighing up to 35 lbs.
• Lift truck experience is an asset.
• Experience with electrical/electronic products or technical products is considered an advantage.
Pay: $26.00-$27.00 per hour
Expected hours: 40.0 per week
Experience:
• Inventory management: 2 years (required)
• Warehouse management system: 2 years (required)
Work Location: In person

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