RMA & Returns Associate

Eaton’s ES AMER PCS division is currently seeking a RMA & Returns Associate. Eaton's Toronto, Ontario site is dedicated to our Critical Power and Digital Infrastructure (CPDI) business in Canada which provides power protection, backup, and reliability solutions to ensure that critical electrical systems stay running. Our cross functional teams from Engineering, Sales, Marketing, Supply Chain, Customer Service, to Logistics Operations design and deliver turnkey solutions to ensure uninterrupted power where and when it matters most. Our unique setup encourages collaboration, innovation, and inclusivity. The hourly rate for this position is $$26-28 per hour per hour. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: The RMA & Returns Associate manages the processing, inspection, documentation and disposition of customer returns and stock rotation material within CPDI. Acting as the link between Warehouse Operations, Customer Service, Quality and Supply Chain, the role maintains strong controls over returned inventory, maximizes recovery of saleable material, minimizes unnecessary rework and prevents uninspected or nonconforming material from re-entering available inventory. Key Responsibilities 1. RMA & Returns Processing Receive and process returns against authorized RMAs, validating product, sold-to price, quantity and serial numbers where required. Identify and escalate discrepancies between authorized and physically returned material. Keep returned material controlled and moving promptly through the returns process while awaiting inspection and disposition. 2. Quality Inspection of Returned Material Perform physical and visual inspections per CPDI RMA quality requirements, evaluating packaging, product condition and completeness. Accurately document return condition, RMA reason, analysis, disposition, inspection status and inspector information. Escalate products requiring further technical or Quality evaluation. Prevent uninspected, damaged or nonconforming product from returning to saleable inventory. 3. Stock Rotation Management Coordinate processing and inspection of approved stock rotation returns, validating condition and eligibility before disposition. Identify and segregate aged, obsolete, damaged, opened or questionable material for further review. Support reconciliation of stock rotation returns against approved return documentation. 4. Disposition & Inventory Recovery Coordinate disposition of inspected material (return to saleable inventory, further review, rework or other approved disposition) to maximize inventory recovery. Keep material awaiting inspection, awaiting disposition and approved inventory clearly separated. Escalate unclear or borderline decisions to Quality, Product or operational stakeholders, and drive timely closure of aged RMA inventory. 5. System & Transaction Accuracy Complete RMA quality and receiving transactions accurately and promptly. Maintain accurate records of quantities, serial numbers, inspection findings and dispositions, with documentation supporting traceability, audit and warranty needs. Reconcile physical material with system records, investigating discrepancies and coordinating corrections with the appropriate teams. 6. Returns Area & Inventory Control Maintain an organized RMA/returns area with material clearly identified and segregated by status. Participate in cycle counts and reconciliation of RMA locations; monitor and escalate aged returns awaiting decisions. Support continuous improvement to reduce RMA aging, unnecessary handling and inventory discrepancies. Cross-Functional Responsibilities Works closely with: Warehouse Operations Order Management Supply Chain / Inventory Product Management Engineering/Technical Support (as required) Finance/Credit (where disposition affects customer credit) Quali…

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