RMA Coordinator
ActalentRMA Technician
This hands-on role focuses on repairing returned electronic devices, working directly with hardware and hand tools to restore products to proper functionality. You follow established processes with great attention to detail, perform basic hardware assembly and component replacement, and help ensure devices are ready for shipment back to customers. Familiarity with shipping workflow
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s and SAP integration is a plus, and you will work as part of a close-knit, collaborative team that values initiative and a willingness to learn.
Responsibilities
• Perform hands-on repair of returned electronic devices, diagnosing issues and restoring them to working condition.
• Disassemble and reassemble hardware components, including tasks similar to building or upgrading gaming PCs and working on laptops.
• Install and remove components using appropriate techniques to avoid damage and ensure reliability.
• Use hand tools such as screwdrivers and electronic drills safely and effectively during repair and assembly work.
• Follow established RMA processes and repair procedures carefully to maintain quality and consistency.
• Inspect devices and repairs with strong attention to detail, identifying and resolving issues that could cause future failures.
• Document repair activities accurately in the appropriate systems and follow internal workflows for RMA handling.
• Collaborate closely with team members, communicating clearly about device status, issues, and process improvements.
• Support basic shipping-related tasks as needed, aligning repair completion with outbound logistics.
• Leverage or learn systems such as SAP and Salesforce to support RMA tracking and integration with shipping processes.
• Take initiative to learn new tools, techniques, and procedures, actively seeking guidance and training when needed.
• Contribute positively to a tight-knit team environment, sharing knowledge and supporting colleagues to achieve common goals.
Essential Skills
• Hands-on experience or strong aptitude for device repair and hardware work, such as assembling or upgrading PCs or working on laptops.
• Familiarity with hardware assembly, component installation, and component removal.
• Ability to use hand tools, including screwdrivers and electronic drills, in a safe and controlled manner.
• Strong attention to detail with the ability to follow processes precisely and catch issues that could lead to future failures.
• Technical inclination and comfort working directly with electronic devices and hardware components.
• Proactive and outgoing nature, with a willingness to take initiative and communicate effectively within the team.
• Willingness to learn new skills and processes, demonstrating a positive attitude toward training and development.
• Entry-level candidates are welcome, provided they have the right technical aptitude and mindset for hands-on repair work.
Additional Skills & Qualifications
• Basic familiarity with shipping processes and workflows is a plus.
• Exposure to SAP is beneficial, particularly in relation to RMA and shipping integration.
• Experience with Salesforce or similar systems is helpful but not required.
• Troubleshooting skills in electronics or hardware environments.
• Previous experience in RMA (Return Merchandise Authorization) handling or device repair is an advantage but not mandatory.
Work Environment
You join a tight-knit, collaborative team that values teamwork, open communication, and mutual support. The role is hands-on and hardware-focused, working with electronic devices, components, and standard hand tools such as screwdrivers and electronic drills in a repair and assembly setting. You may interact with systems like SAP and Salesforce to support RMA tracking and shipping coordination. The environment emphasizes training and growth, welcoming entry-level candidates who are eager to learn and contribute, and encouraging proactive problem-solving and continuous improvement.
Job Type & Location
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