RMA Coordinator
KontronLocation: Boisbriand
RMA Coordinator
Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.
Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.
To get a taste of the work environment at Kontron Canada, watch the following video in French:
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N OVERVIEW OF THE CHALLENGES AHEAD: Job Purpose Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.
Key Responsibilities RMA lifecycle coordination :
Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow‑up, and closure;
Operational follow‑up and visibility :
Ensure daily follow‑up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
Planning and prioritization :
Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
Communication and cross‑functional coordination :
Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
Reports and performance indicators :
Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
Escalation Management :
Identify at‑risk situations (delays, quality or technical issues) and ensure proper follow‑up until resolution;
Continuous Improvement :
Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
Deliverables compliance :
Validate that work performed matches the customer request, follow‑up on required POs, and approve repair reports against regulatory and contractual requirements ;
Other Related Duties :
Perform any other related tasks as required.
YOU WILL IMPRESS US IF YOU HAVE:
Education:
Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
Specialization / Training: Avionics or regulated industrial environments;
Experience:
Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross‑functional teams, comfortable managing multiple files in a fast‑paced environment;
Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
Languages:
Proficiency in French and English (spoken and written). English is required for communication with our international customers.
HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:
A competitive salary;
A generous vacation policy and a large number of personal days;
An advantageous collective insurance program, including telemedecine;
A collective RRSP program in which Kontron Canada contributes;
Good balance between work-family-personal life;
Social and sports activities, including access to a volleyball and soccer field;
Various training for your professional development;
A stimulating career path in various sectors of activity;
Dedicated days for individual and team innovation projects;
A modern facility with sta