RMA Coordinator
Kontron Canada Inc.Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.
Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.
To get a taste of the work environment at Kontron Canada, watch the following video in French: https://www.youtube.com/watch?v=0dY0V
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AN OVERVIEW OF THE CHALLENGES AHEAD:
Job Purpose
Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.
Key Responsibilities
• RMA lifecycle coordination: Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow-up, and closure;
• Operational follow-up and visibility: Ensure daily follow-up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
• Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
• Communication and cross-functional coordination: Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
• Reports and performance indicators: Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
• Escalation Management: Identify at-risk situations (delays, quality or technical issues) and ensure proper follow-up until resolution;
• Continuous Improvement: Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
• Deliverables compliance: Validate that work performed matches the customer request, follow up on required POs, and approve repair reports against regulatory and contractual requirements;
• Other Related Duties: Perform any other related tasks as required.
YOU WILL IMPRESS US IF YOU HAVE:
• Education: Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
• Specialization / Training: Avionics or regulated industrial environments;
• Experience: Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
• Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross‑functional teams, comfortable managing multiple files in a fast‑paced environment;
• Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
• Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
• Languages: Proficiency in French and English (spoken and written). English is required for communication with our international customers.
HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:
• A competitive salary;
• A generous vacation policy and a large number of personal days;
• An advantageous collective insurance program, including telemedecine;
• A collective RRSP program in which Kontron Canada contributes;
• Good balance between work-family-personal life;
• Social and sports activities, including access to a volleyball and soccer field;
• Various training for your professional development;
• A stimulating career path in various sectors of activity;
• Dedicated days for individual and team