Risk Manager - Logistics Claims, Worldwide Logistics Insurance and Claims
Amazon.comDESCRIPTION Application deadline: Oct 31, 2026 Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will support strategy on moderate to complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. You will have a working knowledge of commercial auto insurance policies and familiarity with transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements Key job responsibilities Claims management of moderate and complex bodiliy injury and litigated claims. Work with business units to implement strategies to limit complex high value claims and contain costs. Support strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies. Field and address business partners on-going questions and issues through claims resolution as needed. Partner with internal teams to proactively prevent claims through safety measures. Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs. Support logistics claims management, assist in refining claims processes, and participate in training as needed. Participate in claim reviews and support alignment with KPIs and Performance Guarantee. Partner with external vendors and partners on claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience. Communicate recommended risk mitigation strategies to cross-functional teams and management. Support management of auto exposures, delivery service provider projects, and other logistics operations. Utilize analytics, metrics, and benchmarking through multiple sources to evaluate loss trends. A day in the life Claims management of moderate to complex bodily injury and litigated claims. Work with business units to implement strategies to limit complex high value claims and contain costs. Support strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies. Field and address business partners on-going questions and issues through claims resolution as needed. BASIC QUALIFICATIONS Bachelor's degree or equivalent 7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims 5+ years experience in transportation claims management, including fleets or large auto claim programs. Knowledge of the litigation process and claims handling from inception to resolution. Reserve management and financial acumen. Experience setting and managing reserves on high-exposure and catastrophic claims, including large loss reporting and escalation protocols. PREFERRED QUALIFICATIONS ARM, CPCU, or similar professional designation. Strong understanding of commercial auto and general liability insurance policies. Experience interpreting policy language, coverage triggers, endorsements, and exclusions in commercial fleet environments. Working understanding of the litigation process and claims handling from inception to resolution. Familiarity with logistics claims. Including understanding of the unique liability exposures created by independent contractor models, delivery service partner programs, or gig-economy driver networks. Experience analyzing and interpreting claims and operational data to support strategic decision-making and drive outcomes. Amazon is an equal opportunity employer …