Right of Way Enforcement Dispatcher

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers competitive pay commensurate with education and experience. The pay range for this position is between $21.26 - $26.57 per hour, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule In this position you can expect to work on site at the Wellington Webb Building (201 W. Colfax Ave., Denver 80202) . This position is expected to work Monday – Friday, 11:30am – 8:00pm . Who We Are & What You’ll Do The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by safely and efficiently delivering effective, high quality, sustainable and equitable public infrastructure, and services. For more information, please visit the DOTI website. DOTI’s Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Denver's Right-of-Way Enforcement (ROWE) manages most activities in the City's right-of-way. ROWE is responsible for determining requirements for improvements in the public right-of-way, as well as reviewing plans for regulatory compliance, issuing permits, and inspecting work in the areas of transportation, wastewater, and survey. Our team is looking to hire a Right-of-Way Enforcement (ROWE) Dispatcher, in this role you will: Be required to interact with the public and remain courteous and calm while providing exceptional customer service for which you will receive extensive training that will provide you with the tools to be successful. Triage and field calls via phone and radio to support ROWE Agents, handle citizen inquiries/complaints regarding the Public Right of Way, handle multiple calls at a time. Have strong attention to detail, timeliness with deadlines/emergencies and documentation skills. Deescalate unsatisfied customers while focusing on the task of keeping the Public Right of Way safe for the citizens of the City and County of Denver. Be able to utilize different computer programs such as Salesforce, Workday, and Microsoft Office suite. Gather data accurately and deliver the correct information to the party/parties needing to take action. Explain and understand ROWE rules and regulations. Practice dispatch etiquette and utilize clear and strong communication skills. What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Outstanding customer service skills. Ability to stay calm under pressure and diffuse tense situations. Prior Dispatch experience. Leadership skills and ability to work independently. Be a strong team player wit…

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