RFC Quality and Process Improvement Supervisor

About the Team: Our Supply Chain and Logistics team mission is to provide top notch service to our stores and purchasing teams, contributing to the goal to make Grocery Outlet the first choice for bargain minded customers while touching lives for the better. Our team oversees the successful movement of products from our vendors to our stores and is self-motivated, passionate, and dedicated. About the Role: The RFC Quality and Process Improvement Supervisor is responsible for leading, standardizing, and strengthening quality execution across assigned distribution facilities. This role serves as the primary quality leader for each assigned site and is accountable for ensuring that food safety, quality, audit readiness, corrective action, and continuous improvement expectations are consistently met across both dry and refrigerated/frozen operations. This position oversees both QA Coordinators and QC Coordinators, bringing together two distinct but connected quality functions: prevention and root cause through QA, and detection, response, and verification through QC. The Regional Quality Supervisor ensures these functions operate as one aligned facility quality program with clear ownership, consistent documentation, timely follow-up, and measurable improvement. The RFC Quality and Process Improvement Supervisor serves as the designated SQF Practitioner for assigned facilities, supports SQF program execution, leads required internal audit activity, delivers site-level quality training, validates corrective and preventive actions, and holds facilities accountable for timely closure of audit findings, customer claims, internal nonconformances, and process gaps. This role reports to the Quality & Process Improvement Manager, with a dotted-line partnership to RFC and facility leadership at each assigned site. The Regional Quality Supervisor provides Quality & Process Improvement leadership with a trended, facility-level view of quality performance, including recurring findings, systemic risks, CAPA effectiveness, audit performance, and escalation needs. The role covers quality performance across both dry and refrigerated/frozen operations. In Southern California, where both are fully 3PL-operated, the Regional Quality Supervisor directly manages GO-employed QA and QC Coordinators onsite while driving facility-level quality execution through partnership with 3PL leadership. This role reports to the Quality & Process Improvement Manager. Responsibilities Include: Quality Leadership and Program Oversight Lead the facility-level quality program across assigned sites, ensuring consistent execution of food safety, quality, SQF, GMP, Food Defense, sanitation, audit, and documentation expectations. Directly oversee, coach, and support QA Coordinators and QC Coordinators, ensuring alignment between prevention and detection efforts. Clarify roles, responsibilities, priorities, and performance expectations for coordinator-level quality team members. Ensure QA and QC activities are connected through shared visibility, consistent communication, documented follow-up, and common quality objectives. Support hiring, onboarding, training, coaching, and ongoing development of QA and QC Coordinator team members. Promote a culture of accountability, prevention, continuous improvement, and operational ownership across assigned facilities. Partner with facility leadership, RFC leadership, operations teams, and 3PL partners to prioritize quality risks, corrective actions, and resource needs. SQF, Food Safety, and Regulatory Readiness Serve as the SQF Practitioner for assigned facilities, supporting implementation, maintenance, and continuous improvement of SQF systems. Ensure site-level SQF requirements are understood, executed, documented, and sustained. Perform SQF-required internal audits and ensure findings are documented, assigned, tracked, corrected, verified, and validated. Support audit readiness for SQF, regulatory, customer, internal, and third-part…

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