Reverse Logistics Coordinator

What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! That’s Nice, But What’s the Job? Responsibilities of the Job (Or Better Known as, Your Next Destination) The Reverse Logistics Coordinator will support the Reverse Logistics Manager for DriveTime inventory related to wholesale grade units purchased through auction channels and/or going through the reverse logistics process. Coordinating with multiple department leads to gather information, submit and track DriveTime inventory and communicate with auctions. Coordinate the processing of returned vehicles from customers, retail partners, and vendors. Ensure timely evaluation, disposition, and routing of returned vehicles. Monitor reverse logistics workflows to identify delays, inefficiencies, and cost drivers. Maintain accurate records of returns, credits, and vehicle dispositions. Gather all relevant information necessary to facilitate a negotiation and resolution Escalate matters to management as appropriate Other duties as assigned Knowledge, Skills and Abilities (The Good Stuff) Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again. Operate autonomously. This isn’t a “hold your hand” kind of role. We give you autonomy to be creative in your space and do your thing. We need an individual that is self-motivated to get the work done and get the work done well. Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it! Requirements (a.k.a. What You Need to Get the Job Done) Bachelor’s degree in business-related discipline. Excellent verbal and written communication skills Ability to utilize databases/systems to review and verify documentation and information Ability to read and interpret documents such as legal documents and business correspondence Proficient in Microsoft Word, Excel, Outlook Physical Demands The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assig…

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