Reverse Logistics Associate

About Rhythm Healthcare LLC Rhythm Healthcare is a leading provider of DME, HME and Respiratory products in the medical equipment manufacturing industry. We exist to bring comfort, safety, independence and hope to people that connect with our brand. We are committed to ensuring that every customer feels valued and cared for. As we continue to grow, we're committed to offering exceptional work experience for our employees with numerous opportunities for development and advancement. If you believe in our core values of Emotional Intelligence, Grit, Growth Mindset and Sincerity, we want you on our team. Our employees are our greatest asset, and this includes people like you! Apply today and join the Rhythm team. To learn more about us, visit our website at www.rhythmhc.com. Job Summary The Reverse Logistics Associate is responsible for managing the return, replacement, and disposal of medical aids and healthcare supplies, ensuring that products are efficiently processed through the reverse logistics chain. This position is critical to maintaining product quality, ensuring compliance with healthcare regulations, and supporting sustainability efforts within the company. The Reverse Logistics Associate will be responsible for processing returns, coordinating the movement of goods, and managing inventory for returned items to ensure that the company’s operations continue to run smoothly, and that customer satisfaction is maintained. Essential Job Functions Handles all aspects of the return process for medical aids and healthcare supplies, including coordinating the return of products from healthcare facilities, hospitals, distributors, and customers. Verifies return requests, ensuring compliance with company return policies and regulatory requirements (e.g., FDA, HIPAA, and other healthcare regulations). Assesses returned products for defects, damages, or other quality issues, and document findings accurately. Process returns for restocking, refurbishment, or disposal based on the condition and compliance of the returned product. Tracks and manages the inventory of returned medical supplies, including maintaining accurate records in inventory management and ERP systems. Works closely with the warehouse and supply chain teams to ensure proper storage, handling, and movement of returned items (e.g., repairing damaged equipment, restocking sellable products, etc.). Organizes the proper disposition of products that cannot be restocked or repaired (e.g., disposal, recycling, or returning to vendors). Ensures that all returned goods are processed in accordance with company policies, industry standards, and applicable regulations, such as FDA guidelines for medical products. Maintains and manages detailed records of all returns, and product disposition activities for auditing and reporting purposes. Prepares and files necessary documentation for returns, including return authorization forms, shipping manifests, and regulatory compliance documents. Handles customer inquiries related to reverse logistics, ensuring prompt and professional resolutions to concerns or issues. Monitors the quality of returned products and provides feedback to the quality assurance or product management teams regarding recurring defects or quality issues. Prepares and presents reports on return trends, inventory levels of returned goods, and any issues that need to be addressed. Assists in identifying patterns in returns to recommend improvements to product quality or packaging to reduce return rates. Assists in developing and improving reverse logistics processes to optimize turnaround times and reduces the cost of handling returns. Identifies opportunities for cost savings or process improvements, such as streamlining the return authorization process or enhancing communication between departments. Ensures that the disposal of returned products is done in an environmentally responsible manner, following sustainability practices. Performs other duties as assigned. …

View the full posting and apply