Reverse Logistics & 3PL Manager

Reverse Logistics & 3PL Manager Department : Supply Chain FLSA : Exempt Employment Type : Regular, Full-time Reports to : CEO Prepared : September 2026 Position Overview The Reverse Logistics & 3PL Manager is responsible for the management and continuous improvement of Ingomar Packing Company's third-party warehouse network and reverse-logistics processes, with particular responsibility for reusable bins and other returnable assets. This position provides clear ownership for product and reusable assets located outside Ingomar facilities. The role is responsible for developing visibility, accountability, cost control, and consistent operating processes across Ingomar's external warehouse network and reusable-asset lifecycle. The manager works closely with Order Fulfillment, Transportation, Sales, Supply Chain, Shipping, Finance, customers, carriers, and third-party logistics providers to ensure inventory and assets are properly controlled and efficiently moved through the network. As Ingomar's supply-chain organization develops, this position is expected to help build the systems, processes, metrics, and external-provider relationships necessary to support a more integrated and scalable supply-chain organization. Essential Functions 3PL & External Warehouse Management Serve as the primary relationship owner for designated third-party and external warehouse providers. Establish clear operating expectations, service requirements, communication protocols, and accountability for each 3PL partner. Manage warehouse performance related to receiving, storage, inventory control, handling, transfers, and shipment execution. Work with the Order Fulfillment function to ensure external warehouses can effectively execute customer requirements without duplicating ownership of customer orders. Monitor 3PL service levels and resolve warehouse-related service failures, inventory discrepancies, damage, delays, and operational issues. Conduct regular performance reviews with 3PL partners. Develop and maintain appropriate service-level expectations and performance metrics. Evaluate warehouse capacity, utilization, service performance, and cost. Identify opportunities to improve the external warehouse network, including consolidation, location strategy, inventory positioning, and provider performance. Support the evaluation, negotiation, and selection of external warehouse providers. External Inventory Control Maintain visibility to Ingomar inventory stored at external locations. Ensure external physical inventory and Ingomar system inventory are routinely reconciled. Establish disciplined processes for investigating and resolving inventory discrepancies. Coordinate physical inventories and cycle counts at external locations as appropriate. Monitor aged, slow-moving, held, damaged, or otherwise restricted inventory located at external warehouses. Ensure inventory movements involving external warehouses are accurately and timely reflected in Ingomar's systems. Identify recurring inventory-control problems and lead corrective actions with the appropriate internal teams and external providers. Provide regular reporting on external inventory levels, discrepancies, aging, risks, and corrective actions. Reverse Logistics & Reusable Asset Management Own Ingomar's reverse-logistics process for reusable bins and other designated returnable assets. Maintain end-to-end visibility of reusable assets throughout their lifecycle, including assets at Ingomar facilities, external warehouses, customer locations, in transit, and awaiting return. Establish accurate tracking of outstanding bins by customer, location, quantity, type, and age. Develop systematic processes for recovering reusable assets from customers and other external locations. Coordinate with customers, Sales, Transportation, carriers, warehouses, and internal teams to facilitate timely and efficient returns. Establish return expectations and escalation procedures for overdue or excessively aged assets…

View the full posting and apply