Job Title: Cyber Revenue Operations Supervisor

Overview

The Cyber Revenue Operations Supervisor plays a critical role in supporting the financial operations of our Cyber Incident Response (CIR) business. This position oversees the full lifecycle of outgoing invoices, ensures accuracy and timeliness, and serves as a primary point of contact for internal teams and external clients regarding invoicing matters. The role also contributes to strategic transformation initiatives designed to modernize our invoicing capabilities and develop innovative billing solutions that meet evolving market expectations.

Key Responsibilities

Invoicing Operations Management

• Oversee the preparation, review, and submission of outgoing invoices for the Cyber Incident Response business.
• Ensure accuracy in billing rates, volumes, contract terms, and supporting documentation.
• Maintain a strong quality control process to reduce errors and rework.

Customer Support & Issue Resolution

• Serve as the primary point of contact for client questions regarding invoices, billing structures, and supporting details.
• Investigate and resolve invoicing discrepancies in collaboration with internal teams such as Project Management, Finance, and Review Management.
• Deliver clear, professional communication that enhances client confidence and satisfaction.

Cross-Functional Collaboration

• Partner with Cyber PMs, Cyber RMs, Billing Analysts, Contracts, and other corporate teams to streamline invoice preparation and approval workflows.
• Support onboarding of new specialized or custom billing requirements.

Revenue Forecasting & Financial Insight

• Develop, maintain, and refine revenue forecasts for the Cyber Incident Response business, using invoice data, project pipelines, and historical trends.
• Provide regular reporting and insights to leadership regarding expected revenue, variances, trends, and risks.
• Collaborate with internal resources to ensure forecasting accuracy and alignment with operational expectations.

Transformational Projects & Process Improvement

• Assist in designing and executing transformational projects aimed at improving invoicing speed, accuracy, scalability, and transparency.
• Identify opportunities for automation, system enhancements, workflow redesign, and improvements to financial reporting.
• Contribute to business cases and requirements for future‑state invoicing tools and platforms.

Leadership & Team Support

• Provide guidance, coaching, and support to team members engaged in the invoicing process.
• Help develop and maintain standard operating procedures, documentation, and training materials.

Qualifications

Required

• 3–5+ years of experience in billing, invoicing, revenue operations, financial coordination, or a related discipline; experience in cyber, technology, insurance, or managed services preferred.
• Strong understanding of invoicing workflows, financial controls, and revenue processes.
• Demonstrated experience using data to support forecasting, reporting, or operational planning.
• Excellent analytical, problem‑solving, and organizational skills.
• High attention to detail and ability to manage multiple priorities under tight deadlines.
• Exceptional communication skills, including client-facing experience.

Preferred

• Experience in Cyber Security, Incident Response, eDiscovery, Litigation Support or other service models with variable time‑based billing and or in a highly regulated environment.
• Familiarity with ERP systems (e.g., SAP, Oracle), time‑tracking systems, and billing platforms.
• Experience with process improvement initiatives or transformation programs.
• Ability to translate complex billing structures into clear, actionable information for internal and external stakeholders.

Key Competencies

• Operational Excellence – Drives accuracy and consistency in financial processes.
• Customer Focus – Provides responsive and effective support to clients and internal partners.
• Financial Acumen – Understands forecasting, revenue behavior, and billing economics.
• Innovation Mindset – Identifies and proposes new, practical invoicing solutions.
• Collaboration – Works effectively across teams and organizational levels.
• Adaptability – Thrives in a fast-paced, evolving environment.