Revenue Operations Specialist

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Revenue Operations Specialist helps to manage the systems that drive our pricing and inventory accuracy, working with the revenue team across 9,000+ cabin, RV, and tent sites at 35+ locations. The role also partners closely with park teams and other departments and supports ad hoc analysis and budget work. This is a full-time, in-office position located in Grand Rapids, Michigan, reporting to the Revenue Manager. DUTIES & RESPONSIBILITIES Implement updates across parks in the reservation system involving rates, inventory, and restriction updates following documented checklists Verify changes before and after updates go live to identify and correct any errors Complete recurring updates on schedule, such as seasonal rates, promotions, and season dates, and verify each one is correct Maintain site, site type, add-on, and point of sale setups as parks and seasons change Investigate system and data issues to find the root cause Serve as a point of contact for park and department questions about rates, setups, and changes, communicating clearly and following through Document processes and keep procedures current Support ad hoc analysis and reporting using Excel Assist with budget and forecast file updates and cleanup across business units Support inventory management, pricing strategies, and demand planning efforts Identify and escalate issues with data integrity or operational inconsistencies Build out the backend setup of reservation and point of sale systems Use AI tools and automation (such as Power Query or Python) to improve repetitive work, verifying results before they are shared Support cross-functional projects and departmental initiatives General administrative duties and data entry Participates in other projects and activities as assigned EDUCATION/TRAINING/EXPERIENCE 1-2 years of experience in an operations, coordination, reservations, administrative, analyst, or hospitality role preferred Bachelor’s Degree in business, hospitality, finance, accounting, information systems, or a related field, or equivalent professional experience Strong Excel skills required (lookups, pivot tables, formulas, sorting and cleaning data) Familiarity with Google Workspace Experience with reservation, POS, or pricing systems is preferred Ability to learn new software quickly Familiarity with SQL, Power Query, Python, BI tools such as Power BI or Tableau, or cloud data warehouses is a plus, but not required Familiarity with using AI tools to speed up reporting and analysis, with the judgment to check the output before relying on it QUALIFICATIONS/REQUIREMENTS Exceptional attention to detail and a habit of verifying work Ability to work individually, in teams, and interdepartmentally. Must possess strong analytical and organizational skills Clear written and verbal communication, including with non-technical teams and park staff Strong problem solving skills Sound judgment about when to fix something, when to ask, and when to escalate Ability to manage multiple projects, prioritize tasks, and meet deadlines Professional demeanor Must be able to work in a fast-paced office environment Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management ESSENTIAL PHYSICAL DEMANDS Remain stationary for long periods Walk and occasionally stand during shift Able to lift up to 20 lbs Able to manipulate fingers, hands, and arms to reach, carry, serve, etc Ability to look at a computer monitor for extended periods Northgate provides equal employment opportunitie…

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