Revenue Operations Mgr

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Revenue Operations Manager’s (ROM) primary objective is to help the organization drive profitable growth through creating scalable processes that ensure best practices in full-cycle Marketing and Sales Operations (Ops) from Lead Management through to closed opportunities. The role includes data entry, data analysis, basic CRM system maintenance, report & dashboards creation, as well as providing marketing automation, Lead Generation & Sales Ops support. The ROM will work cross departmentally and will engage senior management on a regular basis to support Sales Operations such as pipeline analysis, reporting and optimization. Functions Serve as a Subject Matter Expert (SME) and main point of contact for all requests and issues related to Pardot and Salesforce Work with Demand and Lead Generation to orchestrate digital marketing acquisition and nurture programs Create and maintain user access profiles and privileges, to include but not limited to, unlocking user accounts, resetting passwords, Single Sign-On (SSO), two-factor authentication, whitelisting IP addresses, transferring record ownership, deactivating access as personnel changes occur, and addressing certificate problems Establish and maintain best-in-class reporting (including ad hoc reports) and dashboards capturing key metrics, to show Marketing and Sales activities, effectiveness, and business impact Analyze Marketing and Sales data to develop insights and make recommendations on areas for optimization to drive business growth Ensure accurate data entry into Salesforce and other integrated systems Prepare data files and upload data into Salesforce using the data loader and other 3rd party tools. Point person to deploy new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows Develop and maintain training materials and train users on how to create or modify existing reports so meaningful metrics can be accessed accurately and in a timely manner Troubleshoot email campaigns, workflows, approval cycles, or autoresponders that generate excessive bounced mails Monitor and maintain data quality within the Marketing and Sales databases, as well as list maintenance and new data acquisitions Evaluate new technologies and add-on applications to improve and optimize marketing team performance Standardize, streamline and automate employee collaboration processes Train Marketing and Sales groups on CRM and MarTech software platform functions and processes Oversee implementation and deployment of Salesforce modules (Example: Einstein Analytics Plus) Direct Kenco’s (3rd Party) Salesforce Managed Services Provider, for ad-hoc and other CRM development work Other applicable duties as assigned Qualifications Bachelor’s degree in Business, Marketing, or related field or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested 6 - 8 years of experience functioning as an administrator of a system within Sales and Marketing required; specific Salesforce experience preferred Salesforce.com Admin (ADM201 and ADM211) certified preferred Proficient with Marketing Automation Software, ideally Pardot Ability to translate business needs into appropriate requirements and support those processes to the s…

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