Returns & Warranty Specialist

Company Overview Skar Audio is dedicated to designing and manufacturing top-tier car audio products, supported by exceptional customer service. Our innovative team operates from a state-of-the-art headquarters and multiple distribution centers nationwide, ensuring a premium shopping experience for our customers. Duties Receive, inspect and test returned and warranty products, and decide whether each is restocked, replaced, repaired or scrapped Pack and ship replacements; help with shipping, receiving and inventory organization when volume is high Log every claim accurately in our systems and Google Sheets Keep our returns tracking current, spot defect patterns by product and flag them so we can fix problems at the source Work with Customer Service and Operations to resolve warranty cases quickly Your first 30 days are hands-on in the warehouse so you learn our products. After that you move into returns/warranty tracking and reporting, with warehouse work still part of your week. Experience Comfortable in Google Sheets: formulas, filters and conditional formatting Careful, accurate record-keeping Able to lift 40–50 lbs regularly High school diploma or equivalent Available for the weekends Preferred: returns, RMA, warranty, tech support, electronics testing or warehouse experience. Car audio knowledge is a plus. What we offer $23/hour Overtime available; discretionary performance bonuses 401(k) Employee discount; frequent company-provided lunches; air-conditioned warehouse Pay: $23.00 per hour Expected hours: 40.0 – 55.0 per week Benefits: 401(k) 401(k) matching Application Question(s): Describe how you have used spreadsheets or other tools to track or improve a process. Rate your Google Sheets comfort from 1 to 5 and name the formulas you use most. Do you have returns, warranty/RMA or tech support experience? Briefly describe it. Are you available to work weekends? Work Location: In person

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