Returns & Warranty Associate

Position Summary At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height-adjustable desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values: Customer Obsession, Innovation, Accountability, and Results Oriented. As a Returns & Warranty Associate, you will work in a fast-paced warehouse environment, supporting customers and collaborating with our Logistics, Customer Service, and Sales teams. You will receive and process returned merchandise, investigate warranty claims, and resolve customer concerns through email and phone communication. This role requires strong organizational skills, attention to detail, and the ability to balance daily customer interactions with ongoing case management while meeting productivity expectations. What You'll Bring An analytical mindset with the ability to identify trends and provide valuable feedback to management 2+ years of customer service experience in a fast-paced warehouse environment. Strong proficiency with Google Workspace, including Gmail, Sheets, Docs, and Drive, with the ability to maintain records, analyze quality data, and prepare reports Strong organizational and problem-solving skills with excellent attention to detail and a willingness to perform hands-on warehouse work, including inspections, rework, picking, packing, receiving, and material handling A proactive team player who communicates effectively across departments Bonus Points For Experience in reverse logistics or merchandise returns Proven track record of testing returned components and logging technical data Experience managing inventory for warranty and replacement parts Ability to analyze defect trends and recommend practical process improvements Forklift certification or experience operating standard warehouse equipment What You’ll Do Maintain a deep understanding of return and warranty policies to provide customers with accurate information in a timely manner Assist customers with inquiries regarding damaged or missing items to ensure a swift and satisfactory resolution Communicate with customers primarily via email, utilizing effective de-escalation methods during challenging interactions as needed Manage customer transactions and execute inventory movements utilizing the company’s ERP database and warehouse management system (WMS) Coordinate with internal teams to resolve customer transactions and provide accurate order status updates Pick, pack, and ship replacement parts and orders out to customers accurately and efficiently Perform general warehouse and fulfillment duties, including picking, packing, receiving, material handling, breaking down boxes, and stretch-wrapping pallets Work efficiently with a strong sense of urgency to maintain a high level of productivity and drive customer satisfaction Process returned merchandise by unboxing and inspecting contents to verify item accuracy and condition Investigate returned merchandise and warranty claims to identify product defects, document findings, and communicate recurring issues to management Benefits A merit-based environment that rewards growth and accomplishment regardless of seniority Generous paid time off 4% 401K company matching with instant vesting (after one year) Excellent group health insurance available to employees and dependents, including domestic partners (medical plan, 2 dental plans, and a vision plan to choose from) Flexible spending account (FSA) for health care and child care costs Company-paid & Supplementary Life Insurance; Long-term & Short-term disability Free UPLIFT Desk (after one year) 50% discount on all UPLIFT products Free healthy (and not so healthy) snacks and drinks On-the-job training and skills development A supportive and engaging work culture that promotes healthy living Position Details Comp…

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