Returns Specialist
StratasysReturns Specialist
Location: Plymouth, MN, US
The Logistics Operations Specialist serves as the primary owner of customer returns and Return Material Authorization (RMA) activities throughout the Americas region. This role manages the complete return lifecycle, from initial request review through final resolution, while ensuring an exceptional customer experience. The position works cross-functi
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onally with Customer Service, Technical Support, Quality, Finance, and warehouse operations to coordinate returns, resolve logistics issues, and drive continuous process improvements.
What You'll Do
• Customer Returns & RMA Management
• Manage customer return requests and RMA processing from initiation through closure.
• Review requests for accuracy and completeness prior to authorization.
• Maintain RMA records and related transactions within ERP systems.
• Communicate return requirements, shipment instructions, and status updates to customers and internal stakeholders.
• Monitor outstanding returns and proactively follow up on overdue items.
• Track and report on return aging, collections activity, and unresolved cases.
Reverse Logistics & Coordination
• Coordinate return shipments, exchanges, trade-ins, refurbishments, and return-for-credit activities.
• Partner with Customer Service, Technical Support, Quality, Finance, warehouse teams, carriers, and third-party logistics providers to resolve return issues.
• Support approved scrap, expired inventory, recalls, and other product disposition activities.
• Investigate and resolve discrepancies related to returned products and shipments.
Process Improvement & Operational Support
• Process and troubleshoot logistics transactions within Oracle ERP.
• Research and resolve shipment, receipt, and inventory exceptions.
• Maintain process documentation, work instructions, and standard operating procedures.
• Identify opportunities for process improvements and support automation and standardization initiatives.
Minimum Qualifications
• Associate degree in Supply Chain, Logistics, or a related field, or equivalent combination of education and experience.
• Minimum of 2 years of experience in customer returns, reverse logistics, order management, customer service, logistics operations, or a related function.
• Experience working with ERP systems and complex transaction processing.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and maintain a high level of accuracy and attention to detail.
• Must be Export Control Compliant (ITAR).
Preferred Qualifications
• Experience with Oracle ERP.
• Experience with Salesforce.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong analytical and problem-solving skills.
• Experience working within a manufacturing, distribution, or supply chain environment.
Travel
No travel required.
We believe our people are the heart of our success. That's why we've designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work. For this position, the typical annual starting base salary is from $58k - $63k, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.
Physical Requirements
This position operates in both office and warehouse environments and requires prolonged computer use, regular movement throughout warehouse facilities, and occasional lifting of materials up to 20 pounds.