Returns Coordinator

GS Global Resources, a growing distributor, integrator, and manufacturer located in Mukwonago WI, is known nationally as a supplier of mobile and industrial hydraulic and electronic control systems. We have an immediate opening for a Returns Coordinator to join our Returns team. Job Responsibilities: Issue and enter returns to both internal and external customers Answer customer calls and emails in a timely manner Enter and coordinate customer repair orders and associated jobs Research and process customer returned product Follow-up on received returns, not received returns, and any “Waiting disposition” returns Enter and participate in resolution of “Probtraks” for customer delivery and quality issues Troubleshoot and work with Quality on incorrect/damaged inventory Gather part and price information and quote repairs, service work and components Balance account and workload priorities to meet internal and external deadlines Work with suppliers to request return numbers and coordinate factory warranty repairs and/or evaluations Work with accounting to request and process credits to customers and from suppliers Request pricing on new components Coordinate new part number requests Assist Purchasing with component expedites Coordinate component deviations with Sales/Engineering/Production Work with Accounting to process credits to customers Work on specific projects as well as day to day activities The Requirements for the Ideal Candidate Include: High school diploma or equivalent Strong organizational skills and detail oriented Ability to problem solve in complex situations Ability to multi-task in a fast-paced environment Strong computer skills Demonstrated Microsoft Office proficiency Experience in ERP systems (Epicor, not required, but a plus) Must have excellent interpersonal skills, professional communication skills – verbal and written General understanding of Accounting flow We Offer: · Wellness program – your very own personal fitness coach! And onsite chiropractor!· Full tuition reimbursement for job-related courses· Medical, dental, vision, short and long-term disability, 401k match, paid time off and more· Sign-on, retention, and profit sharing bonuses!

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