Retirement Operations Specialist

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Retirement Operations Specialist I is responsible for oversight, training, plan fund to funds, and corrections of employee benefit plan transactions. This position will maintain a broad knowledge of retirement recordkeeping functions, regulatory requirements along with performing the due diligence needed to ensure complete and accurate system processing. This position will partner with all areas of retirement to maintain a client focus to deliver a superior client experience.

WHAT YOU’LL BE DOING:

• Serve as point of contact and support for all facets of fund adds and transfers. Coordinate complex large fund, or advisor changes. Participate in meetings and ensure all required documentation is updated accurately and timely.
• Responsible for understanding, calculating, and trading complex corrections for all correction types.
• Research and determine error origination, provide guidance internally regarding best
• practice for corrections, partner with other department leaders to prevent future occurrences, and find commonalities for training purposes. Ensure all regulations set by the IRS, DOL and ERISA are followed.
• Responsible for accurate and timely dividend posting to ensure deadlines are met.
• Communicate accurately, efficiently, and professionally with both internal and external clients.
• Identify and implement process improvements that enhance the client experience and build scale. Create, update, and maintain written procedures in Alerus procedure (R&R) database.
• Gain and maintain an advanced level of knowledge encompassing all systems and process that pertain to the position. Maintain compliance knowledge of regulations, policies, and procedures.
• Foster a positive work environment and support co-workers in achievement of goals. Treat all co-workers with professionalism and respect.
• Actively participate in company, department, and team meetings by providing insight, contributions, and feedback.

WHAT YOU SHOULD HAVE:

• Bachelor’s degree in Accounting, Finance, Business, or equivalent related experience.
• One or more years of experience in basic defined contribution plan administration or daily defined contribution plan implementation.
• Knowledge of retirement and recordkeeping systems and recordkeeping operational functions.
• Demonstrated ability to collaborate with employees and customers.
• Ability to effectively interact with end users and business sponsors.
• Efficient in Microsoft Excel including formulas, pivot tables, and functions.
• Ability to effectively prioritize and manage multiple assignments.
• Demonstrated problem-solving ability.
• Proven record of working in a fast-paced environment while managing multiple tasks and deadlines.
• Available to work flexible hours to meet daily schedules and cover peak workloads.
• Persuasive, encouraging, and motivating. Positive attitude and team motivator.
• Ability to communicate effectively with clients and coworkers.
• Ability to work independently while supporting a collaborative and team orientated environment. Reliable follow through without supervision.
• Exceptional organizational skills, high attention to detail and innovative thinker.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE:

$25 - $30 per hour

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.