Retail Warehouse Lead - eCommerce

Intuit Dome is seeking a highly motivated and experienced eCommerce Lead to support the LA Clippers' Retail Warehouse operations. The ideal candidate will have a strong background in eCommerce fulfillment and warehouse operations, high attention to detail, and a passion for live sports/concerts and retail operations. The Retail Warehouse Lead - eCommerce will own the day-to-day execution of order picking, packing, and fulfillment at the Intuit Dome, ensuring accurate and timely processing of customer orders. This role will also support order exception handling, help guide warehouse teammates on fulfillment best practices, and ensure a clean, organized, and efficient fulfillment space. The eCommerce Lead should demonstrate strong attention to detail and be able to work closely with the Assistant Manager, Retail Warehouse and warehouse team. To be considered, you should exhibit a strong history of accurate, high-volume order fulfillment, a commitment to following established processes with consistency, and a willingness to be hands-on with execution. You should also be a people-first team player who is obsessed with accuracy and customer experience, and most importantly making a lasting impact in sports retail and merchandise. This is a seasonal part-time position for the 2026-27 NBA season based at the Intuit Dome located in Inglewood, CA. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games. Work hours will fluctuate based on event schedules and business needs. What You Will Do Lead the daily execution of eCommerce order picking, packing, and shipping to ensure orders are fulfilled accurately and on time. Monitor daily order volume and backlog, prioritizing workload to meet service level commitments. Validate the accuracy of order and inventory information across all platforms and systems. Respond to and resolve inbound eCommerce customer inquiries and order issues. Identify and escalate fulfillment exceptions or system issues to warehouse leadership as appropriate. Serve as a supplemental point of expertise on eCommerce fulfillment systems, providing hands-on support and troubleshooting to ensure smooth daily use. Train warehouse teammates on fulfillment procedures and best practices. Adhere to established SOPs and provide feedback for continuous improvement. Maintain a clean, organized, and safe fulfillment area at all times. Communicate daily fulfillment status and priorities to warehouse leadership. Assist with other warehouse operations, including receiving, replenishment, and event support, as Your Background, Skills and Qualifications 1-2 years of warehouse or eCommerce fulfillment experience Experience with Shopify or similar eCommerce platforms a plus Experience with Microsoft Dynamics 365 a plus. Customer service/order issue resolution experience. Consistently maintain a high attention to detail. Ability to think strategically, problem solve, and multi-task. Ability to maintain a positive attitude, demonstrate professionalism, and excellent interpersonal skills. Ability to complete work accurately and on time. Ability to work independently & in a group setting and demonstrate good judgment skills. Ability to learn, contribute and thrive in a fast-growing, dynamic environment. Demonstrated ability to communicate and positively interact in a diverse multi-cultural environment. Must have availability to work 100% of scheduled events monthly. Essential Functions of the Job (Physical Requirements & Working Conditions ) Ability to lift, carry, push, or pull equipment or materials weighing up to 50 pounds. Ability to stand, sit, walk, or remain in a stationary position for extended periods during scheduled shifts. Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed to perform job duties. Ability to ascend and descend stairs and work safely at various heights, i…

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