Retail & Warehouse Associate (Full-Time)

About Guardian Outfitters Guardian Outfitters is a growing Canadian retailer and supplier specializing in uniforms, tactical equipment, body armour, and professional duty gear for security, law enforcement, and public safety professionals. We serve individual customers, businesses, and organizations across Canada through our retail store, e-commerce platforms, and corporate accounts. Position Overview Guardian Outfitters is seeking a dependable, customer-focused Retail & Warehouse Associate to join our growing team in North York. This full-time position combines retail sales and customer service with shipping, receiving, inventory management, and order fulfillment. We're looking for someone who takes initiative, pays attention to detail, and enjoys a hands-on role with varied responsibilities. The ideal candidate is equally comfortable assisting customers on the sales floor and supporting daily warehouse operations. Key Responsibilities Retail Sales & Customer Service Greet customers, understand their needs, and provide friendly, knowledgeable service. Recommend suitable products, explain product features, and conduct demonstrations where appropriate. Identify opportunities for additional sales through helpful product recommendations and upselling. Process purchases, returns, and exchanges accurately using our point-of-sale (POS) system. Answer customer inquiries in person, by phone, and through other communication channels as assigned. Maintain organized, clean, and well-stocked retail displays. Develop a strong understanding of our products through ongoing training. Warehouse, Shipping & Receiving Receive incoming shipments, inspect merchandise, and verify quantities against purchase orders and packing slips. Pick, pack, label, and prepare retail, online, and corporate orders for shipment. Assist with daily shipping operations to ensure orders are processed accurately and on time. Unpack, organize, label, and store incoming inventory in designated locations. Replenish retail shelves and warehouse stock as needed. Assist with inventory counts, stock adjustments, and maintaining accurate inventory records. Identify and report damaged merchandise, inventory discrepancies, and fulfillment issues. Maintain clean, organized, and safe warehouse and storage areas. Team & Operational Support Work collaboratively with the retail, fulfillment, and management teams to support daily operations. Manage competing priorities effectively while maintaining accuracy and attention to detail. Take initiative to identify tasks that need attention and follow through to completion. Assist with additional operational responsibilities as required. Qualifications & Skills What We're Looking For Previous experience in retail, customer service, warehouse operations, shipping/receiving, or order fulfillment is preferred. Strong communication and interpersonal skills with a customer-focused attitude. Excellent organizational skills and attention to detail. Dependable, punctual, and committed to producing quality work. Ability to work independently, take initiative, and contribute to a team environment. Comfortable working in a fast-paced environment and transitioning between different responsibilities. Basic computer proficiency and willingness to learn new systems. Ability to safely lift and move merchandise weighing up to 40 lbs, with reasonable accommodation where required. A positive attitude, strong work ethic, and willingness to learn. Assets (Not Required) Familiarity with shipping platforms, inventory control, or e-commerce order fulfillment. Previous experience in a combined retail and warehouse environment. Knowledge of uniforms, tactical equipment, security products, or law enforcement gear. Industry-specific product knowledge is not required. Training will be provided. Why Join Guardian Outfitters? Full-time, permanent employment with a growing Canadian company. Competitive hourly compensation based on experience. Consistent Monday-to-Friday w…

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