Retail Team Lead

What you'll bring to the team What you'll bring to the team Lead. Inspire. Deliver Exceptional Guest Experiences. Are you a passionate retail leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, driving sales, and creating memorable experiences for guests? If so, we'd love to hear from you! We are looking for an enthusiastic Retail Team Lead to join our team and play a key role in leading daily retail operations. This is an exciting opportunity to combine your retail leadership experience with a dynamic attractions environment where no two days are the same. The ideal candidate will be able work a flexible schedule that includes working weekends and holidays and have 2-Year Retail Experience; Team Management Experience, and Merchandising Experience. What You'll Be Doing As a Retail Team Lead, you'll be responsible for leading and inspiring the Retail Team while ensuring exceptional service, operational excellence, and a safe, welcoming environment for both guests and team members. You'll: Lead by example on the shop floor, delivering world-class guest experiences every day. Coach, mentor, and motivate team members to achieve service, sales, and operational goals. Support recruitment, onboarding, training, and ongoing development of the Retail Team. Drive retail performance through effective merchandising, inventory control, and sales initiatives. Monitor key performance indicators (KPIs) and contribute to revenue growth across retail operations. Manage guest concerns professionally and ensure effective guest recovery when needed. Ensure the highest standards of cleanliness, safety, visual presentation, and operational compliance. Assist with labor planning, scheduling, and staff utilization to meet business needs. Support stock management, inventory accuracy, replenishment processes, and stock takes. Act as a Duty Manager when required, helping oversee the daily operation of the attraction. Foster a positive, fun, and guest-obsessed team culture. This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. Qualifications & Experience Qualifications & Experience What We're Looking For We're seeking a confident, energetic leader who enjoys working alongside their team and creating memorable guest experiences. Qualifications & Experience High School Diploma or GED required. College degree preferred. Minimum of 2 years of supervisory experience in a retail, hospitality, visitor attraction, or similar customer-focused environment. Proven experience leading teams and driving operational success. Strong customer service and sales skills. Experience with merchandising, inventory management, and retail operations. Excellent communication, coaching, and people management abilities. Ability to remain calm and professional in a fast-paced environment. Strong organizational skills with the ability to multitask and prioritize effectively. Comfortable using retail systems, POS systems, and inventory management tools. Benefits Benefits Benefits of Joining Merlin Entertainments! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨ Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe,…

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