Retail Team Lead (18+)

Retail Team Lead Amber Brooke Farms | Eustis, Florida Position Overview Amber Brooke Farms is seeking a dependable, motivated, and customer-focused Retail Team Lead to support daily retail operations and deliver exceptional guest experience. This hands-on leadership position is responsible for guiding retail team members, maintaining attractive merchandise displays, overseeing inventory and point-of-sale activities, and ensuring retail areas operate safely, efficiently, and professionally. The ideal candidate is an experienced retail professional who leads by example, takes initiative, and is comfortable performing a wide variety of responsibilities. This position requires flexibility, a strong work ethic, and a willingness to assist with operational needs throughout the farm, including receiving training to operate equipment such as forklifts and loaders when necessary. The Retail Team Lead must thrive in a fast-paced, outdoor agritourism environment where weekends, festivals, seasonal events, and fluctuating guest attendance are part of daily operations. Key Responsibilities Team Leadership & Daily Operations Lead, motivate, train, and support retail team members to ensure efficient daily operations and exceptional guest service. Assign daily responsibilities, monitor productivity, and maintain accountability for team performance. Provide hands-on coaching and guidance regarding customer service, sales procedures, merchandising, inventory handling, and company policies. Assist management with scheduling, shift coverage, and staffing needs during peak operating periods. Identify operational challenges and proactively implement solutions to improve efficiency and service. Lead by example by actively participating in retail operations and assisting wherever needed. Maintain effective communication with management and other departments to support overall farm operations. Guest Experience & Customer Service Create a welcoming, friendly, and engaging shopping experience for all guests. Assist guests with product selections, purchases, questions, and general farm information. Resolve guest concerns professionally and efficiently while maintaining company service standards. Promote retail merchandise through product knowledge, guest engagement, and appropriate sales techniques. Maintain a positive, professional attitude during high-volume weekends, festivals, and special events. Ensure retail areas consistently reflect the quality and atmosphere of Amber Brooke Farms. Retail Sales & Cash Handling Oversee daily point-of-sale activities and ensure accurate processing of sales transactions. Train and support team members in register operations, payment processing, and cash-handling procedures. Assist with register reconciliation, opening and closing procedures, and financial accountability. Monitor transactions and inventory movement to help minimize errors, discrepancies, and merchandise loss. Identify sales opportunities and communicate product demand and customer preferences to management. Ensure registers, supplies, and retail stations are prepared for daily operations. Inventory Management & Merchandising Coordinate the receiving, unloading, organizing, stocking, and replenishment of retail merchandise. Monitor inventory levels and communicate replenishment needs to management. Assist with inventory counts, recordkeeping, and investigation of discrepancies. Maintain attractive, organized, and properly priced merchandise displays. Support seasonal merchandising changes, promotional displays, and special event retail needs. Ensure storage areas, stockrooms, and merchandise handling spaces remain clean, organized, and accessible. Safely move, transport, and organize merchandise and supplies using appropriate equipment and procedures. Equipment Operation & Operational Support Demonstrate a willingness to receive training and become qualified to safely operate equipment such as forklifts, loaders, and other machinery as operational nee…

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