Retail Store Manager – Quilt Shop

Store Manager Position Overview The Store Manager is responsible for daily store operations, team leadership, and delivering a welcoming, knowledgeable customer experience. Their primary focus is building and managing a capable team through consistent training, clear expectations, coaching, and accountability. Working closely with the Director of Customer Experience, the Store Manager translates store goals and priorities into daily action. This role also supports merchandising, inventory management, sales planning, and social media content. Position Details and Schedule Full-time, salaried position with a salary range of $50,000 - $55,000 Reports to the Director of Customer Experience. Works in the store, five days per week. Store hours are Monday–Saturday, 10:00 a.m.–5:00 p.m. Scheduled work may include time before opening or after closing for preparation, training, and operational responsibilities. Saturdays are required, with Sundays and one weekday off. The weekday off may be selected based on the manager's preference and coordinated with store coverage needs. A Saturday rotation may be considered in the future as staffing and coverage allow. Occasional schedule adjustments may be needed for classes, promotions, and special events. Team Leadership and Training Lead the store team, establishing clear expectations for customer service, productivity, teamwork, and daily responsibilities. Manage employee schedules, shift coverage, and daily assignments to maintain appropriate staffing. Take ownership of onboarding and ongoing training, using the training structure established with the Director of Customer Experience. Coach employees on product knowledge, store systems, sales techniques, and customer service. Provide regular feedback, address performance concerns promptly, and document issues and progress as appropriate. Participate in employee evaluations, and personnel decisions in coordination with the Director of Customer Experience. Build a supportive team culture where employees communicate clearly, take initiative, and follow through on responsibilities. Daily Store Operations and Customer Experience Serve as the first point of contact for daily store questions, employee needs, and operational issues. Oversee opening and closing procedures, store readiness, cleanliness, organization, and completion of daily tasks. Ensure customers receive attentive service and helpful guidance on fabric, notions, quilting supplies, and store offerings. Resolve customer concerns within established guidelines and escalate larger or recurring issues. Troubleshoot order issues in Admin and coordinate with other departments when needed. Identify operational problems and recommend practical improvements. Inventory and Merchandising Oversee inventory receiving, pricing, labeling, stocking, and organization. Maintain accurate inventory practices through staff training, routine checks, and follow-up on discrepancies. Monitor stock levels and communicate replenishment needs, customer requests, and product trends to the Director of Customer Experience. Maintain attractive, shoppable displays that highlight featured products, seasonal collections, store samples, and promotions. Coordinate routine display updates and carry out larger merchandising changes in partnership with the Director. Sales Planning and Promotion Support Help develop sales and promotional ideas using customer feedback, team observations, and product performance. Execute approved promotions, ensuring signage, displays, pricing, and team communication are ready before launch. Train the team on current offers and featured products so employees can confidently explain them to customers. Monitor progress toward store sales goals and coach the team on helpful product recommendations and related purchases. Share results and observations with the Director to help improve future sales and promotions. Social Media and Store Content Support the store's social media strategy by …

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