Retail Store Manager

Retail Manager Full time, exempt, salary Reports to: Operations Manager About Cold Hollow Cider Mill Cold Hollow Cider Mill is a beloved local destination for unique, high-quality specialty food products, offering an exceptional experience rooted in culinary and artistic passion, and community connection. As a member of the leadership team at Cold Hollow, you will be working alongside a group of driven individuals who are passionate about being on the forefront of the Vermont specialty foods industry. Your personal success will come from building comradery amongst your team members, staff development through training and recognizing the contributions of your co-workers and employees. Position Overview The Retail Manager leads all retail operations for our cider mill’s gift shop and e-commerce store. This role is responsible for creating a warm, authentic Vermont experience for visitors while driving in-store and online sales of cider, specialty foods, and locally made gifts. The Retail Manager plays a key role in growing a busy, thriving store located in the heart of a vibrant tourist destination in Vermont. Key Responsibilities Gift Shop & Visitor Experience Oversee daily operations of the cider mill gift shop, ensuring exceptional service for tourists and local customers alike. Hire staff and maintain payroll, based on the time of the year, maintaining seasonal and year-round retail staff, with an emphasis on hospitality and product knowledge. Work with the merchandiser and operations manager to keep the store seasonally effective, with a focus on Vermont, apples and other brand specific themes. Maintain store standards for cleanliness, safety, and brand presentation. Manage POS operations, cash handling, and daily sales reporting. Cider & Specialty Food Retail Manage retail sales of bottled cider, shelf-stable specialty foods, and Vermont-made products. Ensure proper storage, labeling, and rotation of food and beverage products in compliance with state regulations. Collaborate with production and leadership teams to support new releases, seasonal ciders, and limited-batch offerings. Support tastings, festivals, and on-site events that drive retail and online sales. Inventory & Purchasing Oversee inventory for both in-store and e-commerce channels, with a strong focus on seasonal demand planning. Forecast product needs for peak foliage and holiday seasons. Manage vendor relationships with local producers and suppliers. Conduct inventory counts, track shrink, and analyze product performance. E-Commerce Operations Manage the cider mill’s online store, including product listings, pricing, photos, and descriptions. Oversee order fulfillment, shipping coordination, and customer service for online orders. Work with marketing to support promotions, email campaigns, and seasonal product launches. Monitor online sales metrics and customer feedback to improve the digital shopping experience. Qualifications 3–5+ years of retail management experience; specialty food, beverage, or farm-based retail preferred. Experience managing or supporting an e-commerce platform (Shopify or similar). Strong knowledge of merchandising, inventory management, and staff leadership. Excellent customer service and communication skills. Comfortable working in a highly seasonal, fast-paced agritourism environment. Physical & Schedule Requirements Ability to stand for extended periods and lift up to 50 lbs. Flexible schedules including weekends, holidays, and peak fall foliage season. Benefits 30% discount on purchases made at the Mill Complimentary staff meals. 120 hours of PTO. 75% employer paid health plan through Allied, 100% employer paid Dental, Vision, short term disability. 3% Matching 401K after 6 months of employment. Pay: $65,000.00 - $75,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In person

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