Retail Store Manager

etail Store Manager Countryside Flower Shop, Nursery & Garden Center Location: Crystal Lake, IL Job Type: Full-Time | On-Site Pay: $23.00–$26.00 per hour, based on experience and qualifications About Countryside Established in 1959, Countryside Flower Shop, Nursery & Garden Center is a family-owned business that has proudly served our community for more than 65 years. Our retail store offers a unique shopping experience featuring home décor, gifts, seasonal merchandise, garden supplies, and specialty products. We are looking for an experienced, motivated, and hands-on Retail Store Manager to lead our retail team, oversee daily operations, drive sales, and maintain exceptional standards throughout our store. The ideal candidate is a confident leader who takes initiative, develops employees, solves problems, and follows through on responsibilities. This position requires someone who enjoys being actively involved in store operations and takes pride in delivering results. Key ResponsibilitiesStore Operations & Leadership Oversee daily retail operations to ensure the store runs efficiently. Maintain a clean, organized, fully stocked, and customer-ready environment. Establish daily priorities, delegate assignments, and ensure work is completed accurately and on time. Actively supervise employees and maintain productivity throughout the workday. Conduct daily store walks to identify operational needs and opportunities for improvement. Maintain organized sales floors, stockrooms, checkout areas, and workspaces. Proactively identify and resolve operational concerns. Lead by example and work alongside employees as needed. Employee Management & Accountability Lead, coach, train, and motivate retail employees. Establish clear performance expectations and consistently enforce company policies. Provide ongoing employee feedback and performance evaluations. Address attendance, productivity, customer service, and conduct concerns promptly. Document performance issues and corrective actions. Issue routine corrective warnings according to company policies. Maintain professional boundaries and promote a positive, accountable workplace. Coordinate serious disciplinary matters with ownership and HR. Final written warnings, suspensions, and terminations require ownership approval. Scheduling & Labor Management Create and manage weekly employee schedules. Ensure appropriate staffing levels based on business needs, customer traffic, and seasonal demand. Manage labor hours within established budgets. Monitor employee attendance, punctuality, breaks, and overtime. Handle time-off requests, call-offs, shift changes, and employee coverage. Adjust staffing to maintain efficiency and customer service. Ensure compliance with company scheduling policies and applicable labor regulations. Plan ahead for staffing needs during busy retail periods. Sales & Financial Performance Monitor daily, weekly, and monthly retail sales. Work toward established sales goals and performance targets. Review sales reports and identify opportunities to improve results. Monitor labor expenses and productivity in relation to sales. Coach employees on product knowledge, customer engagement, and suggestive selling. Identify ways to improve sales performance and operational efficiency. Minimize unnecessary expenses, merchandise damage, and inventory loss. Communicate performance results and recommendations to leadership. Develop action plans when performance falls below expectations. Inventory Management & Order Processing Monitor inventory levels and identify replenishment needs. Prepare merchandise orders and reorders for ownership approval. Place orders with approved vendors after authorization has been received. Track purchase orders, shipments, backorders, and deliveries. Oversee accurate merchandise receiving, pricing, and inventory entry. Verify shipments against purchase orders and resolve discrepancies. Maintain accurate inventory records. Identify damaged, miss…

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