Retail Operations Lead

Retail Operations Lead Chabot Space & Science Center unlocks the beauty and power of science for Oakland, the East Bay, and beyond. Perched on 14 acres in the redwoods above the city, Chabot is home to immersive exhibits, a state-of-the-art planetarium, the official NASA Ames Visitor Center, and the largest free public observatory in the Western United States. Retail Operations Lead Job Summary: For many guests, the last stop at Chabot is a souvenir that keeps a kid talking about space all the way home, or a warm drink under the stars in front of the telescopes. The Retail Operations Lead makes those moments happen. Reporting to the Retail Operations Manager, this person is a hands-on floor leader and mentor in the Guest Experience Department, specializing in the gift shop, café, and concessions, during daily admission hours and at evening programs and events. This is a job for someone who loves a well-merchandised shelf, a balanced cash drawer, and a stockroom where everything is exactly where it should be, and who brings real warmth to every guest at the register. As a keyholder, you'll open and close retail spaces, coach Associates on sales and service, and run retail operations on your own when the Retail Operations Manager is out. You'll also stay hands-on across the full range of Guest Experience Associate work, from admissions to Planetarium support, and you'll cross-cover with the Guest Experience Lead as a fellow mentor to the frontline team. If you're ready to step into a leadership role where your retail skills help support a nonprofit science center, we'd love to meet you. Duties/Responsibilities: Retail & Concession Leadership Supervises and coordinates the daily tasks of the retail, café, and concessions team, including opening and closing the cafe, gift shop, and concession areas to create a warm, welcoming, smoothly operating environment well-prepared for each day. Runs retail and concession operations and serves as backup floor lead on a typical day when the Retail Operations Manager is not present, following the daily operating policies, procedures, and checklists they and the Retail Operations Manager have established. Recommends new procedures for continual improvement in response to changing guest needs. Responsible for cash handling, point-of-sale reconciliation, and daily sales reporting, in accordance with Chabot’s financial policies. Restocks and refreshes merchandise, assists with visual merchandising and product displays, and helps maintain a clean, organized, and visually appealing retail environment. Assists with inventory management tasks, including receiving, stock counts, and flagging replenishment needs to the Retail Operations Manager. Helps deploy and operate the mobile concession cart at evening and event service. Assists with fulfillment of online store orders and helps keep online product and inventory information current, in coordination with the Retail Operations Manager. Scheduling & Team Mentorship Mentors, coaches, and trains Guest Experience Associates working in retail, café, and concessions on sales techniques, product knowledge, and customer service standards. Assists the Retail Operations Manager with day-to-day scheduling of retail and concessions coverage, in coordination with the Guest Experience Lead and/or Manager to ensure the broader floor schedule stays aligned. Cross-trains and cross-covers with the Guest Experience Lead and/or Manager, serving as a secondary mentor to staff working in admissions, front desk, or the Planetarium when needed, with shared leadership goal of hospitality and revenue generation. Responds promptly to guest service issues, coordinating solutions and escalating to the Retail Operations Manager or Guest Experience Manager when necessary. Exercises independent judgment to delegate back-of-house tasks to Guest Experience Associates and On-Call Staff during quieter shift moments, fostering a proactive team culture and keepi…

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