Retail Operations General Manager

Job Description JOB TITLE: Retail Operations General Manager DEPARTMENT: Nooksack Market Centre / Retail Operations REPORTS TO: Tribal Council STATUS: Full Time/Exempt SALARY AND BENEFITS Competitive salary DOE, COLA and merit increases as approved. Employer Medical, Dental, Vision Basic Employee Life and Accidental Death and Disability – Equal to one year’s salary. Employer Paid Short and Long Term Disability 401(k) and up to 4% Employer Contribution Match Paid Leave: Annual, Sick, Bereavement, Cultural, Jury Duty Holidays: Approximately 24 holiday and administrative closures annually. SUMMARY : The Retail Operations General Manager provides positive, accountable, and strategic leadership for Nooksack Market Centre and related retail operations. This position strengthens profitability, improves the customer experience, develops employees, and identifies opportunities for growth that support long-term benefits for the Nooksack Indian Tribe and its members. The position is expected to lead by example, foster a healthy and respectful work environment, inspire employee performance, and ensure follow-through on operational, financial, customer service, and governance responsibilities. In accordance with the NBC II Charter of Incorporation and Bylaws, this position also serves as Secretary of the Nooksack Business Corporation II and as a voting member of the Corporate Board, supporting corporate governance and business oversight consistent with Tribal Council direction. EDUCATION, LICENSING AND EXPERIENCE: Obtain and maintain a valid Non-Gaming Nooksack Tribal Gaming Agency License. Obtain and maintain TIPS for Off-Premises Certification. Minimum of five years of convenience store supervisory experience. A college degree in business is preferred. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES : Strategic Growth: Develop and recommend retail strategies that increase profitability, expand revenue opportunities, improve operational efficiency, and support the Tribe’s ability to provide services and benefits to its members. NBC II Board Service: Serve as Secretary of the Nooksack Business Corporation II and as a voting member of the Corporate Board in accordance with the NBC II Charter of Incorporation and Bylaws. Corporate Governance: Participate in Corporate Board meetings and support decisions that advance responsible business operations, financial oversight, strategic planning, and long-term economic benefit to the Tribe. Corporate Reporting: Support required business plans, reports, records, and follow-up actions consistent with the NBC II Charter, Bylaws, and Tribal Council direction. Team Leadership: Staff, schedule, evaluate, train, develop, and mentor employees in a way that builds trust, accountability, respectful communication, customer service, operational excellence, and revenue growth. Personnel Management: Interview applicants, assign work, approve overtime and early outs, address performance concerns, train employees, and recommend wage increases and promotions as appropriate. Revenue Development: Identify, evaluate, and implement product lines, promotions, service improvements, and merchandising strategies that align with customer demand and increase sales performance. Inventory Management: Maintain liquor, cigarette, tobacco, resale, materials, and equipment inventories, including ordering, rotating, visual display, stock control, and inventory optimization. Financial Controls: Oversee reconciliation of daily books, monitor overages and shortages, review voids and returns, correct discrepancies, and maintain accurate financial accountability. Budget Management: Lead the planning, approval, implementation, and ongoing management of the annual departmental budget with a focus on responsible cost control, revenue growth, and long-term sustainability. Performance Reporting: Provide monthly budget variance explanations and maintain accurate budget, financial, personnel, and departmental records to support info…

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