Retail Operations Coordinator (Bilingual)

We’re hiring a Bilingual Retail Operations Coordinator to support the day-to-day operational success of our growing store network across Canada. In this role you will support stores across Silk & Snow, Casper, and Endy, helping ensure consistent operational execution and support. You’re someone who thrives on structure, loves cross-functional problem-solving, and enjoys creating calm out of chaos. You’re hands-on, organized, and comfortable balancing daily store support with larger projects, launches, and store openings. As this role supports stores across Canada, including Quebec, professional fluency in both English and French is required. In this Role You Will: Act as the primary contact for daily operational inquiries from assigned stores in both English and French Coordinate with various internal teams (CX, IT, Supply Chain, Visual Merchandising, Marketing, etc.) to action store-level needs Communicate promotional details, signage plans, product launches, and operational updates to stores and follow up to ensure timelines are met Support store openings and product launches by organizing and validating in-store execution, including signage, layouts, merchandising, and operational readiness Travel to stores across Canada to support store set-ups, openings, visits, audits, and other retail initiatives as required Collect photos and audits from store teams and review them for compliance with brand standards, providing feedback and coaching when needed Track replenishment needs and coordinate non-SKU’d item restocks (e.g., shopping bags, stickers, footpads) Monitor adherence to SOPs, manage checklists, and flag deviations or opportunities to the Manager of Retail Operations Redirect operational issues or inquiries to the appropriate team and follow through until resolution Gather and represent store feedback internally, helping advocate for store needs and identify practical solutions Help develop and optimize Retail Operations processes, SOPs, tools, and resources Support consistent operational standards and execution across Silk & Snow, Casper, and Endy Who You Are: University Degree/College Diploma 1–3 years of experience in retail operations, retail coordination, project management, or a similar role; experience in a multi-store environment is a plus Fluent in both English and French, written and spoken communication skills Detail-oriented and comfortable managing competing priorities in a fast-paced environment Skilled at relationship building and cross-functional coordination Self-motivated, proactive, and capable of working independently while following through on execution Comfortable communicating with, supporting, and providing feedback to store teams Proficient in Google Workspace, especially Sheets and Docs Familiarity with project management tools, Shopify, STORIS, and Fulfill.io is a plus Able and willing to travel within Canada for store openings, set-ups, and store visits as required Flexible to occasionally support retail launches or store needs outside of regular business hours Why our team members enjoy working at Silk & Snow: We prioritize diversity and inclusivity in our company culture Growth opportunities with an emphasis on hiring from within You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training You can access our learning platform with lots of free courses taught by experts to support your personal and professional development We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being We foster a healthy work-life balance with our company's supportive environment This is not just a job but a CAREER with potential opportu…

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