Retail Manager

Company Description In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting. For more information: https://auberge.com/the-knox/ Follow The Knox on Instagram @theknoxauberge Job Description The Retail Manager leads the hotel’s retail operation, creating a thoughtful and welcoming shopping experience for hotel guests, residents, spa guests, and local visitors. Reporting to the Director of Wellbeing, this role oversees daily store operations, team leadership, merchandising, inventory, and financial performance. The Retail Manager curates an elevated assortment that supports the property’s wellbeing experience and reflects its sense of place, while delivering attentive, knowledgeable service. Lead daily retail operations, maintaining a polished, inviting, and well-organized sales environment that reflects the hotel’s service standards. Welcome guests and residents, learn their interests, and provide thoughtful product recommendations and personal assistance throughout the shopping experience. Develop and maintain a distinctive, seasonally relevant product assortment in partnership with the Director of Wellbeing, including product research, vendor relationships, buying, and assortment planning. Oversee visual presentation, product displays, signage, pricing accuracy, and timely changes that support new arrivals, seasonal moments, and hotel programming. Manage inventory from ordering and receiving through storage, replenishment, cycle counts, and reconciliation; maintain appropriate stock levels and address discrepancies or shrink concerns. Monitor sales, average transaction value, inventory turns, margin, and other key results; prepare forecasts and reports, identify opportunities, and take action to meet approved budgets and goals. Ensure accurate point-of-sale transactions, cash handling, opening and closing procedures, returns, exchanges, and other retail controls. Recruit, train, schedule, coach, and develop retail team members; set clear service and selling expectations and provide regular feedback. Build strong working relationships with Wellbeing, Front Office, Guest Services, Residences, and other hotel departments to coordinate referrals, guest requests, and relevant promotions. Resolve guest concerns promptly and professionally, involving hotel leadership as appropriate and following through to support a positive experience. Qualifications High school diploma or equivalent required; associate or bachelor’s degree in retail management, business, hospitality, or a related field preferred. Three or more years of retail experience, including leadership or supervisory responsibility, required; high-end or luxury retail experience is highly preferred. Experience with merchandising, product assortment, inventory management, point-of-sale systems, sales reporting, and vendor coordination. Demonstrated ability to lead and coach a team, deliver attentive guest service, communicate clearly, solve problems, and balance service quality with operational and financial goals. Comfortable using common business software an…

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