Retail Manager / Assistant Buyer

Store Manager & Assistant Buyer | Queen of Hearts + Modern Love (sister shops) Location: Providence, RI | Type: Full-time | Pay: $23 to $24 per hour Travel: Trade shows in NYC, Boston, and other cities (about 3 times per year), plus occasional local shows. Travel and hotel costs covered. About Us Queen of Hearts, est. 2006 by Karen Beebe, is a fashion boutique in the heart of the arts district in downtown Providence, RI, featuring cool, covetable jewelry, adorable dresses, and unique accessories. Our sister shop, Modern Love (est. 2010), has since grown into the same store, adding modern lifestyle goods for you and your home and a growing selection of gourmet specialty foods. We pride ourselves on top-notch customer service, complimentary gift wrapping, and a cozy, dog-friendly space where everyone is welcome. Inclusiveness and diversity have been our values since day one. We're looking for a Store Manager who can lead our team of associates, shape what we carry, and help us grow. The Role You'll run the day-to-day store, leading a team of 3 to 5 sales associates, inspiring them, and keeping the space looking its best. You'll handle scheduling, coaching, and day-to-day team management. As our Assistant Buyer, you'll also help select the merchandise that fills our shelves, working with Karen, the owner and lead buyer, and attending trade shows to discover new vendors and products. You'll also help tell our story online through social content, and you'll get hands-on creative time styling and installing our window displays. What You'll Do Sales & Customer Experience Lead by example on the sales floor with strong product knowledge and styling suggestions Make sure every customer is greeted, engaged, and given a personalized experience Motivate the team to meet or exceed daily, weekly, and monthly sales goals, including creating fun incentives like staff contests Handle customer concerns and returns professionally to build brand loyalty Team Leadership Manage, train, and support a team of 3 to 5 sales associates Create and manage the weekly staff schedule, balancing coverage, store traffic, and time-off requests Coach the team on product knowledge, styling, and selling techniques Set clear expectations, give regular feedback, and address performance concerns Foster a positive, professional team culture Communicate goals, feedback, and updates clearly Help with hiring and onboarding new team members when needed Assistant Buyer Responsibilities Partner with Karen, owner and lead buyer, to select and purchase merchandise across clothing, home, and gift categories Attend trade shows in NYC, Boston, and other cities (about 3 times per year), as well as smaller local shows Research trends, scout new vendors, and identify products that fit our brand and customers Use sales data and inventory levels to inform purchasing decisions Build and maintain relationships with vendors and sales reps Help place orders, track deliveries, and manage open-to-buy budgets Merchandising & Visual Presentation Maintain appealing, cohesive displays across clothing, home, and gift categories Oversee product placement, signage, and seasonal transitions Keep merchandise well-stocked, steamed, tagged, and organized Help design, build, and install eye-catching window displays that spotlight key products and collections Inventory Management Monitor stock levels and reorder bestsellers and essentials Receive, unpack, and organize incoming shipments Keep the stockroom organized and efficient Conduct regular cycle counts and assist with inventory audits Operations & Administration Open and close the store following proper procedures (cash handling, deposits, alarms) Maintain accurate records for sales and shop supplies Ensure compliance with store policies and safety protocols Work with ownership on store performance and needs Marketing & Community Engagement Support in-store events, promotions, and collaborations Stay in regular contact with the Indowncity marketing…

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